Contact Centre Representative

About Us   

From simple beginnings as a vinyl flooring contractor six decades ago before transitioning into the world of PVC and Polyethylene pipe systems, Marley has evolved into a symbol of New Zealand's innovative spirit, standing tall as one of the country's most prominent manufacturers in the plastics industry.  

At Marley we are dedicated to minimizing our environmental footprint and are actively marching towards our net-zero targets. With a goal to shift to 100% renewable electricity by 2025, we surpassed our own expectations, achieving this milestone a year early, thanks to Meridian Energy’s Certified Renewable Energy program. 

In this role you would need to ensure efficient information and administrative service delivery is provided to customers and other external and internal contact of the companies.

About the role  

•  To ensure an efficient information and administrative service delivery to customers and other external and internal contacts of the companies.

• A fast-paced environment with a highly varied workload and knowledgebase, requiring the acquisition of technical product knowledge (including technical support of trades professionals – plumbers and electricians, merchants, and end-users).

• Order processing, credit notes and website enquiries.

• Export orders, documentation, and shipping

• Manufacturing, inventory control procedures and systems 

 About you   

•  Excellent communication skills and attention to detail

• Extensive experience in Contact centre industry

• Proven ability to successfully tackle and complete projects on time

•  Ability to work under pressure, problem solve and multitask

Why join us?  

• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment 

• Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer 

• Annual bonus based on performance for eligible employees 

• Employee Assistance Program access for you

• We take it further with our Employee Recognition Programs and Service Awards 

• A tailored career development opportunities at home and abroad 

• Opportunity to join our women mentoring programs 

• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council 

• A safe work environment with a strong focus on "Go for Zero" 

 Who we are 

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.   

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. 

We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 

• We Dare to challenge the status quo, to innovate and to learn fast 

• We Care for the environment, our customers and each other 

• We Deliver by taking accountability for our decisions and actions