IT Technician & Account Administrator

Job Title: IT Technician and Account Administrator

Program: Operations - IT

Employment Type: [X] Salary   [  ] Hourly (exempt – this position is not eligible for over-time)

                                   [  ] Part-time [X] Full-time

                                   [  ] Temporary [X] Regular

Reports to: Endpoint Device and Security Administrator

Direct Reports to this position: N/A

Salary Range: $55,000 - $65,000

Location:
D.C., Oakland, or Tucson strongly preferred, Hybrid. Other locations considered, Remote.

Is this position in the Bargaining Unit?  [X] Yes   [   ] No
*Because this position is in the Bargaining Unit, some fees may be required depending on where the candidate lives as a condition of employment.

Application process:

Please apply online by submitting a cover letter, resume, and reference list. The position will remain open until filled. No telephone calls, please. Only candidates selected for interviews will be contacted.

ABOUT THE CENTER
The Center for Biological Diversity, a national 501(c)(3) non-profit organization, believes the welfare of human beings is deeply linked to nature — to the existence of a vast diversity of wild animals, plants and people. Because diversity has intrinsic value, and because its loss impoverishes society, we work to secure a future for all species, great and small, hovering on the brink of extinction. We do so through science, law, activism and creative media, with a focus on protecting the lands, waters and climate that humans, other species and all communities need to survive and thrive.

We want those who come after us to inherit a world where the wild is still alive.

POSITION SUMMARY
The IT Technician will install and maintain the Center's computers, telephone systems and networks. The IT Technician will also train users in appropriate and secure use of software and the Center's IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer and telephony software and hardware, as well as a variety of internet applications, networks and operating systems. The ideal candidate will also have excellent troubleshooting abilities and show a great predilection for attention to detail.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Staff support (50%)

• Respond to and document staff support requests.
• Perform troubleshooting to diagnose and resolve problems (repairing or replacing parts, debugging, etc.).
• Escalate calls to appropriate IT or program staff member when necessary.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Provide support and guidance to end-users on IT purchasing processes and procedures.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Assist with computer preparation, configuration, and maintenance.
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Check computer hardware and peripherals to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Assists users with software in supported portfolio (Office 365, Adobe, malware protection).
  
• Coordinate with vendors for warranty repairs.
• Complete off-warranty repairs as necessary.
• Maintain records/logs of repairs and maintenance schedules.
• Assist in updating and maintaining user and equipment information databases.
• Performs file uploads for staff.
  

User security administration (30%) 

• Provides first line of support for email and desktop security alerts. 
• Assist in monitoring and administering desktop backup solutions.
  
• Assists in monitoring endpoint protection solutions. 
• Provides end-user training on basics of security, software and hardware.
• Monitor device health and enforce security requirements to protect corporate data. 
• Ensure that mobile devices meet organizational security and compliance standards.
• Ensure security and privacy of networks and computer systems.

Assist IT staff (20%) 

• Participate in IT change management process to document and review changes. 
• Provide support to other IT staff as needed. 
  
• Make recommendations and build consensus in tech support team regarding standardization, security of endpoint devices. 
  
• Identify computer or network equipment shortages and help place orders.
• Perform other job-related duties as assigned.

ESSENTIAL QUALIFICATIONS AND SKILLS 

• Three or more years' experience as an IT Technician or in a similar/relevant position.
• Hands-on experience with computer or electronics repair.
• Excellent diagnostic and problem-solving skills.
• An excellent communication ability.
• Excellent customer service skills.
• Outstanding organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Hands-on experience with Windows operating systems and TCP/IP networking.
• Knowledge of internet security and data-privacy principles.
• Ability to work 40+ hours per week.

Desired qualities:

• Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
• Familiarity with MacOS and Apple devices.
• Has worked with managed mobile devices.
  

WORKING CONDITIONS

This job operates in a casual office or home office environment. This role routinely uses standard office equipment such as computers, phones and mobile communications devices.

Typical hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. in a US time zone. Extended hours and weekends may be required to meet Center needs.

Limited travel to annual all-staff retreat, offices and meetings as needed.

PHYSICAL REQUIREMENTS

The ideal candidate must be able to complete all physical requirements of this job with or without a reasonable accommodation.

This is not a complete description of all workplace conditions, and conditions are subject to change per the Organization’s discretion.

Cognitive

Ability to process and analyze information: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Exchange accurate information: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Communicate and express oneself with others: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Interaction with other colleagues: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Interaction with the public/co-collaborators: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Physical

Reading (ingest data): [  ] Rarely    [  ] Occasionally   [X] Frequently  

Working on a computer: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Typing: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Writing by hand: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Sitting: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Walking: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Standing: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Lift/Carry 0-25 lbs: [  ] Rarely    [  ] Occasionally   [X] Frequently

Lift/Carry 25-75 lbs: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Hiking: [X] Rarely    [  ] Occasionally   [  ] Frequently  

Climbing up or down stairs: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Bending: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Squatting: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Reaching overhead: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Repetitive motions: [  ] Rarely    [  ] Occasionally   [X] Frequently  

Ability to drive: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Location Conditions

In person required (versus remote work): [ ] Rarely    [X] Occasionally   [ ] Frequently  

Travel required:  [  ] Rarely    [X] Occasionally   [  ] Frequently  

Night or weekend work: [  ] Rarely    [X] Occasionally   [  ] Frequently  

Work in outdoor conditions: [X] Rarely    [  ] Occasionally   [  ] Frequently  

BENEFITS (Subject to change—see Handbook for more details)
For regular staff working 30+ hours a week

• Fully paid medical premiums for staff, and greatly discounted for families.
• Fully paid dental and vision premiums for staff and their families.
• Generous employer contribution to HSA and HRA’s.
• Lifestyle Spending Account (LSA) provided for reimbursement of eligible wellness expenses.
• Center paid premiums for Short Term and Long-Term Disability provided for all staff.
• Center paid premiums for Basic Life Insurance for all staff.
• Discounted premiums for pet discount program.

For all regular staff

• 403(b) plan with employer match and increasing employer paid contributions.
• Generous time off policies, including 13 paid holidays per year and 5 “personal” days awarded each year.
• Vacation accrual starts at a rate of 15 days annually, but it may be higher commensurate with experience, and paid sick days accrue at a rate of 10 days per year.
• Center Paid Time Off for parental leave, personal leave, caretaker leave and even pet caretaker leave.
• After 5 years of service, all employees receive a 12-week paid sabbatical.
• Relaxed work atmosphere and dress code.  

JEDAI STATEMENT

The Center for Biological Diversity deeply values, and is committed to sustaining and promoting, both biological and cultural diversity. We welcome, embrace and respect diversity of people, identities and cultures. We are committed to fostering an organizational culture of diversity and inclusion. The Center believes staff and board diversity is critical to saving life on Earth.

We are an equal opportunity employer.

The Center complies with all federal and local laws regarding work authorization for new hires. We welcome and encourage anyone interested to apply to any of our open positions. Everyone, regardless of current work authorization, will be considered.

Background check required after conditional offer of employment.

Exempt Classification: Exempt

Applicable Exemption: Administrative

Reasoning behind this classification: High degree of discretion and work is predominantly intellectual in nature and varied in character. Work is directly related to general business operations of the Center.

Application process:

Please apply online by submitting a cover letter, resume, and reference list. The position will remain open until filled. No telephone calls, please. Only candidates selected for interviews will be contacted.