Salesforce Admin Role

At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly
expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany and Austria.

Tasks

• Manage day to day “build” and “health” of our Salesforce account.
• Set up required objects and fields.
• Create and maintain flows.
• Be in-house support person for all Salesforce issues (processes, access, accounts,
  layouts, errors etc).
• Manage add-ons/apps, ensuring no hindrance to health of system.
• Train staff on how to use Salesforce.
• Be part of the implementation team.
• Work closely with Customer Services to ensure data is accessible quickly and
  efficiently and to provide support to agents.
• Work with Tech Team on strategies to improve config.
• Work with QA to identify issues.
• Be part of Tech process to implement new Salesforce functionality.

Requirements

• Experience working with complex Salesforce configurations.
• Deep understanding of Salesforce objects, fields, flows, validation and reporting.
• Experience of using Service Cloud features and managing configuration (including
  Email-to-Case, Embedded chat, queues, permissions, Omni Channel, Supervisor
  tools.)
• Experience working closely with an Engineering Team regarding Salesforce
  functionality and processes.
• Real-world experience of managing day-to-day Salesforce tasks in a busy
  environment.
• Experience working closely with a Customer Services team.

Benefits

• 26 days per year + bank holidays
• Pension salary sacrifice
• Enhanced Maternity and Paternity Leave
• Employee Discount on our bikes
• Cycle to Work scheme