Solution Consulting Associate - APJ

The Enablement & Solution Consulting team’s mission is to enable action from insight. We are responsible for ensuring customers understand the value and practical application of EcoVadis solutions, so that they can progress on their sustainable procurement journey. We are also responsible for increasing the effectiveness of all Frontline roles (Sales, Customer Success and Services of Engagement) via high adoption of new skills, tools & processes, and of solutions & regulation expertise.

A Solution Consultant at EcoVadis acts as a trusted advisor to our customers along this journey. The Solution Consultant function provides sustainability knowledge and solution expertise throughout the sales cycle and full customer relationship by engaging customers in multiple ways, including understanding their needs and requirements and aligning them with the EcoVadis solution suite, developing proof of concepts, demonstrating solution capabilities, providing subject matter expertise during prospect and customer calls and specifying deliverables when providing additional services that support solution implementation.

This transversal role is pivotal to the sales process and customer experience, requiring coordination with multiple colleagues across various teams, including Sales Executives, Account Managers, Revenue Operations, Sustainability Analysts, Marketing, IT and Solutions teams

The successful candidate will possess a passion for critical thinking about sustainability, understand the latest sustainability regulations and trends, and be eager to learn in detail how EcoVadis solutions and services enable companies to tackle sustainability challenges in their value chains.

Key Responsibilities

• Prepare high quality solution demonstrations and answer prospects’ and customers’ functional and technical questions (meetings, tenders/questionnaires, overall RFx process)

• Work with large clients to develop and deliver additional services when specific sustainability expertise is required to support customer programs, with a particular focus on EcoVadis’ evolving reporting capabilities and regulatory due diligence support

• Continuously support frontline teams, prospects and customers to better understand EcoVadis solution capabilities in relation to their sustainability priorities and program expectations

• Facilitate and deliver training to frontline teams on sustainability topics and solutions

• Provide feedback by relaying solution enhancements and future roadmap requirements to Solutions and Rating Methodology teams, acting as an advocate for prospect and customer needs to the business, intensifying issues quickly

• Support a variety of relevant projects to enhance the productivity and efficiency of the Sales and CS teams through Solution Consulting. Examples include collaboration with marketing on thought leadership and content development, designing proof of concept deliverables for customers to compliment platform capabilities, working with IT and Solutions team to improve the demo platform