Assistant Manager Customer Service

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be  ensuring exceptional customer experiences

• Develop and implement strategies to improve customer satisfaction and loyalty
• Handle escalated customer issues and complaints with empathy and professionalism
• Collaborate with other departments to resolve complex customer inquiries
• Analyze customer service data and prepare reports for upper management
• Contribute to the development and implementation of customer service policies and procedures
• Ensure adherence to quality assurance standards and company guidelines
• Identify and recommend process improvements to enhance efficiency and customer experience
• Participate in hiring, training, and onboarding of new customer service team members