Consumer Propositions Manager

Join us, be part of more.  

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.  
  

About your team:  

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

About your role: 

The Consumer Propositions Manager (Future) will be responsible for creating and developing the propositions roadmap that delivers the consumer strategy reflecting growth across customer holdings, margin, market share and product holdings per customer.  The propositions will be created through a lens of differentiation versus competitors and be grounded in the execution of our purpose for a Greener, Fairer, Future for customers

You’ll be responsible for cross functional excellence with the Commercial Management teams and CVM to support the delivery of the consumer commercial KPI’s, including Unique Customers, Acquisition, Renewals / Retention, Gross Margin. Critical focus will be required to grow Smart customer holdings and  Product Holdings per Customers.

Key Accountabilities:

• Responsible and for defining the propositions plan which identifies what customer need we can solve, balanced against the products we can sell, working closely with the commercial team to validate profitability  
• Roadmap - Develop and own the rolling 12-Month Proposition Roadmap, as well as a longer-term roadmap (up to 24 months), including collaboration with commercial and sales teams as well as key stakeholders in Business Support, Sales and Service, Field Ops and wider  Centrica network 
  • Accountable for the successful and on-time delivery of the Roadmap. 
  • Accountable for ongoing review of our in life proposition set, and taking any corrective action / improving / evolving our offering for consumers.
  • Own and develop (with their Commercial Segment Manager partner) segments within the overall  market & customer base where value creation can be achieved through the delivery of energy and integrated solution propositions
• Responsible for defining the plan which identifies what customer need we can solve, balanced against the products we can sell, working closely with the commercial team to validate profitability  

• Lead work to  develop a research strategy incorporating the CX and Marketing teams defining the need for both Qualitative and Quantitative work. Design input into understanding, evaluating & defining the proposition – whether that be primary research, or desk research.
• Lead integrated bundling propositions strategy by taking a holistic, customer needs-based view to devise and deliver solutions that make life easier for the consumer and add value. This will be across both Energy and Solutions.  Responsible for delivering differentiated propositions that Bord Gáis Energy can credibly 'own'.
• Collaborate to Win by building relationships, foster a culture of problem-solving, and collaborate widely to deliver winning propositions. Critical to this will be support of the change delivery teams and supporting 
• Monitor and analyse performance metrics, making data driven recommendations to optimize propositions. This incorporates definition of value propositions working with CX teams on customer journeys and marketing on key messaging
• Tangibly Delivering Our Corporate Purpose - Understands that progressing towards our 2030 goals as a business, and delivering on a 'greener, fairer future' means that not all initiatives in the near-term can be about in-year payback, etc. - and is willing to fight to balance our short-term business needs, against delivering our long-term goals - which Propositions and Bundles will play a key role in.

Here's what we’re looking for: 

• Problem solving skills and ability to translate into business requirements which support strategic goals and ensure balanced delivery across customer and commercial outcomes   

• Good strategic thinker with the ability to understand market trends and customer needs and translate them into pragmatic workable deliverables.   

• Pro-active and tenacious in ensuring lateral solutioning and cross functional understand of rationales for doing  

• Part of - Consumer Commercial Leadership Team. 

• Leadership Role – Accountable to devising, driving and delivering the 12-Month Rolling Roadmap, and driving near-term propositions (up to 2 years out). 

• Comfortable with ambiguity and able to operate effectively within a constantly changing environment.  

• Track record of successfully launching and managing products and propositions  

• Ability to think strategically, to devise creative solutions, but also to problem-solve around obstacles to deliver a winning customer proposition.  

• Strong strategic planning, problem solving, critical thinking, and collaboration. 

• Excellent communication skills 

• 5+ years commercial or marketing experience required, ideally with proposition development experience in a Service industry. 

• Exposure to Tech/Product is desirable 

• Strong commercial acumen & experience are required. 

• Experience working in a Product or Pricing role would be beneficial. 

• Project Management experience or qualifications would be beneficial. 

• Educated to Degree level, ideally with a business / commercial focus. 

Why should you apply?   
  
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.  
  
https://www.morethanacareer.energy/bordgais 

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.    
 

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.