Technical Support Lead (L2 Operations & DevOps) - Remote in Romania

Where will you be based and what business will you support?

Any Romania based location is best for us, as the job is 100% remotely available for our business in Romania.

Technical Expertise needed:

• Minimum 10 years of experience in application support.
• Excellent verbal/written English communication skills.
• Knowledge of DevOps methodologies, CI /CD.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries).
• Good knowledge of IIS troubleshooting (such as by using the event viewer logs from Windows server)
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
• Proven ability to work within service level agreement to solve customer issues.
• Willing to work in shifts.
• Very good knowledge in SDLC and STLC process.
• Escalate and follow-up in a timely manner about all blocking issues and issue deviations from SOPs.
• Experience with ITIL framework to assist in day-to-day BAU Operations.
• Experience in working with cross functional teams spread across geographies.
• Customer focused and goal orientated with keen attention to details.
• Excellent analytical and problem-solving skills.
• Experience in Release Management & Coordination is good to have.
• Experience with leading teams.

What can we do for you?

We are offering the following:

• A competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard benefits:

• Additional Performance Bonus up to 1 Month Salary per year
• Meal Vouchers
• Gym Reimbursement
• Medical Subscription
• Health Insurance
• 25 days of holidays + 1 extra day off for your birthday
• Additional holidays for your loyalty
• Remote work activity in Romania.