Customer Outage Prevet Officer

Customer Outage Prevet Officer

Cambuslang – office based with site visits

£32,240 - £40,300 + strong benefits package and excellent career progression opportunities/support.
Permanent / Full-time

Help us create a better future, quicker!

At SP Energy Networks, we’re harnessing technology and innovation to build the networks of the future. Our mission is to deliver safe, secure, and sustainable electricity – increasingly from renewable sources – to the communities we serve.

Join our Lanarkshire district team, where you’ll play a key role in planning and designing our distribution network to ensure its security, integrity, and long-term performance.

As a Customer Outage Prevet Officer, you’ll deliver excellent customer service while supporting planning and outage preparation processes across the district. You’ll ensure compliance with regulatory standards and help maintain the reliability of our electricity distribution network.

What you’ll be doing 

• Undertaking prevets of customers prior to planned outages to ensure compliance with the outage process
• Ensuring compliance with GS4 standards for planned outages
• Supporting and engaging with customer service improvements across the district
• Assisting in the management and resolution of general customer enquiries
• Providing business support for a range of activities related to customer service and design
• Delivering excellent customer service and promoting high standards across the district
• Demonstrating and promoting exemplary safety behaviours in all activities

What you’ll bring 

You’ll have experience in a Customer Service role, with a strong track record of delivering high levels of service and solving problems effectively.

• Strong stakeholder and customer engagement skills (desirable)
• Knowledge of SPEN customer service processes and procedures (desirable)
• Understanding of the SPEN network and customer feeding arrangements (desirable)
• Excellent communication and presentation abilities
• A proactive approach to problem-solving and prioritisation
• Experience with the customer prevet process

Minimum Requirements:

• Experience in a customer service environment/role
• Relevant electricity network knowledge (desirable)
• Strong computer literacy
• A current UK driving licence

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.

With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

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