Technical Monitoring Specialist

4 days ago
Full time role
New Iberia, LA, US... more
New Iberia, LA, US... more

Job Description

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team, and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for a Remote Monitoring Specialist in our Remote Operations Center (ROC) in New Iberia, LA to provide technical assistance to Aggreko customers and internal staff daily, focusing on equipment performance, operation, and maintenance  

  

Why Aggreko? Here are some of the benefits and rewards.  

 

  • Competitive compensation package   

  • Annual bonus program tied to company and individual performance  

  • No cost medical plan option available   

  • Paid training programs  

  • Career growth opportunities and tuition reimbursement   

  • Safety-focused culture   

  

What you will do:   

 

  • You will work a 7-on, 7-off rotating shift at the ROC in New Iberia, LA, providing 24/7 technical support on Aggreko equipment performance, operation, and maintenance   

  • The Remote Monitoring Specialist at Aggreko plays a crucial role in providing technical assistance and support for the company's 24/7 operations 

  • This position involves monitoring and diagnosing equipment performance, ensuring efficient operation and maintenance of power, air handling, and temperature control equipment 

  • The specialist will work in a rotating shift schedule, focusing on customer service and technical problem-solving to enhance operational efficiency 

  • Provide technical assistance to Aggreko customers and internal staff daily, focusing on equipment performance, operation, and maintenance 

  • Monitor, diagnose, and analyze incoming alarms, following established protocols for troubleshooting and defining maintenance procedures 

  • Utilize the ARM (Aggreko Remote Monitoring) system to remotely monitor Aggreko power, compressed air, and temperature control equipment 

  • Report malfunctions, notify customers of irregularities promptly, and track alarm events using Tracker Technology 

  • Escalate unresolved issues and initiate service dispatch as needed 

  • Thoroughly document events using appropriate software, incorporating feedback from field technicians to improve processes 

 

We are experts, which means you will have the following skills and experience:   

  • Associate degree / Technical school / Or Equivalent years of experience  

  • 3-5 years of experience working on power generators, commercial HVAC (Heating, Ventilation & Air Conditioning) equipment, and/or oil free air compressors, performing inspections, maintenance, and repairs  

  • Excellent phone etiquette and customer service skills  

  • Ability to perform regular data analysis preventing equipment failures   

  • Ability to use web-based SCADA (Supervisory Control and Data Acquisition) type systems, ERP (Enterprise Resource Planning) systems (MOVEX) and analytical tools such as ABI or equivalent   

  

Find out more and apply now 

Bring your energy Grow your career  

 

#LI-HT1 

 

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Similar jobs

‌
‌
‌
‌