Digital Project Manager (m/f/d) East Central Europe

Your responsibilities

• Expert in digital cloud connections between our Reverse vending machines and our customers' systems
• Overseeing the integration of digital products and solution across East Central Europe (Austria, Hungary, Slovakia, Croatia, Poland)
• Managing projects for digital product implementation
• Designing of new APIs and interfaces on top of existing global TOMRA APIs and interfaces, which are designed, implemented and adapted from our Technical Support Hub in Norway
• Cross-functional coordination with various stakeholders (internal and external) with the aim of promoting and optimizing digital interfaces
• Work closely with different markets (primarly Sales and Technic), Technical Support Hub (TSH) and Group IT to build and enhance digital capabilities, fostering a collaborative environment
• Regular communication with customers, internal technical specialists, and the sales team to jointly specify online solutions for local APIs and support development of global solutions
• Assessment and evaluation of customer data requirements to identify opportunities for data modernization
• Contract negotiation of online connections with customers (including SLAs  for the regional solutions in close connection to SLAs from global solutions)
• Troubleshooting and resolution of complex problems and incidents
• 3rd level support for online connections within the Business Unit East Central Europe