Sales Manager

About this opportunity

We are seeking an experienced and proactive Sales Manager – Personal Care to manage and grow key customer accounts in the Personal Care segment. This is a dynamic role involving end-to-end account management, internal cross-functional coordination, and strategic customer engagement. The role also includes a component of business development with both existing and new clients, contributing to the overall growth of the Personal Care portfolio.

Your key responsibilities will be to:

• Develop and manage key Personal Care customer accounts, serving as the primary point of contact.
• Build strong relationships with customers’ Procurement, NPD, Marketing, and Supply Chain teams.
• Develop strategic account plans with a forward-looking perspective, aligned with customer objectives.
• Conduct regular business review meetings to assess performance, identify opportunities, and drive customer satisfaction.
• Lead customer engagement across NPD (New Product Development) and EPD (Existing Product Development) projects.
• Drive customer retention initiatives and deliver excellent service to maintain long-term relationships.
• Collaborate closely with internal teams including NPD, Supply Chain, Operations, and Quality to ensure seamless project execution and supply performance.
• Contribute accurate demand forecasts and updates into the S&OP (Sales & Operations Planning) process to support production planning and inventory management.
• Work with the Finance team on timely pricing reviews, contract updates, and commercial terms.
• Act as the internal voice of the customer to align cross-functional teams with project goals and customer expectations.
• Identify opportunities for account growth and extension of product ranges with existing customers.
• Work closely with the Marketing Manager to analyse market trends, identify white spaces, and shape value propositions.

Your skills and experience

To be successful in this role, you’ll have:

•  Solid experience in FMCG account management, preferably in Personal Care or related sectors.
• Proven ability to manage complex customer relationships and deliver commercial outcomes.
• Strong understanding of product development processes, commercial finance, and supply chain dynamics.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strategic thinker with a hands-on, results-driven approach.
• Bachelor’s degree in business, Marketing, or a related field.