Energy Operations Manager- 12 month FTC/Secondment Opportunity

We’re seeking a forward-thinking and results-driven Wholesale Manager to join our Operations team, reporting directly to the Head of Customer Life Cycle. 

This critical leadership role is at the heart of delivering our business objectives by overseeing the full customer lifecycle – from onboarding and forecasting to data integrity and contract management. You will lead high-performing teams, develop and execute strategies that reduce cost to serve, and ensure we provide a seamless and efficient customer experience across our wholesale operations.

The successful candidate will play a key role in driving operational excellence by enhancing processes, embedding data accuracy across systems, and leading continuous improvement initiatives in partnership with key business functions. You’ll work closely with stakeholders in Sales, Risk, Trading, and IT to ensure alignment and successful delivery of business change projects. Your leadership will also be essential in building and developing engaged, knowledgeable teams who consistently meet performance KPIs and uphold our customer-first approach.

What skills/experience do I need to be successful?

• A good understanding of the energy industry, processes and regulations;
• Proven experience in a change environment, implementing and embedding change;
• Experience of delivering against short, medium, and long-term plans through people - leadership experience;
• Experience of retail products, managing complex products and transforming them from concept through to delivery;
• Understands the needs of customers from different segments of the industrial and commercial market;
• Skilled in representing the customer at all levels of the business, including in delivery of projects and internal change.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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