Hardware Product Quality Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

The Hardware Product Quality Engineer (H/W PQE) in the HW Manufacturing organization at Serve Robotics, is responsible for the development and delivery of Robot hardware products.  The H/W PQE will interact closely with cross-functional teams such as HW Engineering, Product Design, Sustaining Quality, Reliability, Operations, Suppliers Quality and Logistics to ensure that products leaving the factory are meeting Serve standards.

Responsibilities

• Lead cross-functional team in execution of Product Development processes.

• Support the Development and Continuous Improvement of our Product Reliability

• Chair periodic Quality Management Reviews

• Manage quality escalations and drive quality issue resolution

• Responsible for development and execution of a comprehensive product quality plan for products in development.

• Partner with Engineering and Supplier Quality teams to define design verification and product validation testing requirements.

• Define Key Quality Metrics and utilize analytics to present a clear picture of product health in the field.

• Support new product development builds at factory as required

• Perform periodic out of box audits of finished goods at CM factories

• Support CM in resolving technical product, yield, process, material issues.

• Track and Verify CM’s execution of SR approved Engineering Change Requests (ECR’s).

• Support new product development builds at CM factories as required.

• Reviews/Audits CM OQC, Yield Bridge data and improvement actions during Mass Production.

• Provide verbal and written assessments of CM quality, top issues and continuous improvement initiatives.

• Participates in Early Field Feedback Failure (EFFA) process and coordinates improvement actions with the CM .

Qualifications

• Bachelor’s degree in Electrical, Mechanical, Manufacturing Engineering or equivalent.

• 8+ years of experience in the electronics mechanical manufacturing industry.

• Familiar with DOE, DFMEA, SPC, Sampling Plans.

• Decisive and effective at issue tracking and resolution

• Excellent oral and written communication skills in English.  Fluency in Mandarin Chinese is helpful.

• Experience presenting technical information to management and executive stakeholders.

• International travel is required