Interim Head of Product - Customer Care (12 Month FTC)

Job Title: Interim Head of Product – Customer Care
Location: London / Bristol
Job Grade: HoD
Team: Service

Salary: £108,000 - £132,000
Reporting To: Product Director
Contract Type: Fixed Term (12 months – Parental Leave Cover)
Closing Date for Applications: 11th June 2025

Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. 

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.

At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.

We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.

What will I be doing?

As the Interim Head of Product for Customer Care, you will lead the strategy and execution of Kaluza Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience.

These products are mission-critical to Kaluza’s vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include:

• Owning and refining the global strategy and roadmap for Customer Care products
• Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption
• Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy
• Representing Kaluza in external engagements, conferences, and client meetings
• Managing and developing a talented team of product managers while contributing to the broader product community
  
  

You’ll thrive in this role if you enjoy transforming customer insights into product innovation and influencing teams across a global stage.

About You
You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment. You are:

• Skilled in defining and delivering product strategy, roadmaps, and outcomes
• Experienced in managing and scaling multiple product teams
• Passionate about end-user experience, particularly in operational and contact centre environments
• Highly analytical, resourceful, and hands-on, with a strong focus on outcomes
• An excellent communicator who can influence senior leadership and external stakeholders
• Known for building strong internal and external relationships
• Comfortable with travel for key client and industry engagements
  
  

What will set you apart

• Prior experience as a Head of Product managing multiple product teams
• Strong commercial acumen, particularly around go-to-market strategy and pricing
• Background in energy retail operations and contact centres
• Experience leveraging AI to enhance customer experiences

From us you’ll get

• Pension Scheme
• Discretionary Bonus Scheme
• Private Medical Insurance + Virtual GP
• Life Assurance
• Access to Furthr - a Climate Action app
• Free Mortgage Advice and Eye Tests
• Perks at Work - access to thousands of retail discounts
• 5% Flex Fund to spend on the benefits you want most
• 26 days holiday
• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like
• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family 
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle
• And more…

Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.