Customer Support Representative (f/m/x)

The role

We have big plans for Tomorrow! Our vision: Establish sustainable finance at the heart of society. That's a hell of a lot of work - so let's get started.

As a Customer Support Representative (f/m/x) you'll support the team with enthusiasm, empathy and humour in responding to customer enquiries via chat, email and phone. You're the first point of contact for our customers and provide competent help with individual questions and concerns about their account. You'll also stay in contact with other internal teams to address technical issues directly and bring valuable feedback into the company. You keep a sharp eye on our processes and structures, contribute your own ideas, and help us continuously improve our support offering. In short: You're the rock in the surf – making sure our customers feel truly supported and in good hands.

What we're looking for

• You already have experience in regular customer interaction – ideally in customer support or service.

• Experience in the banking sector is a plus, but definitely not a must.

• You pick things up quickly and can communicate information in a clear, precise and understandable way.

• You're reliable, stay on top of recurring tasks – and keep your motivation along the way.

• You have very good German and English skills.

• You have at least 30 hours/week to support the team and you're willing to work Saturdays from time to time.

• You support the idea to create a better future for everyone by using money as a force for good.

What we offer
It will be fun too, we promise! Together with more than 100 like-minded colleagues, you will work every day to win people over to sustainable finance. Our culture is based on our values, our active new work philosophy and on clear, ambitious goals. But the best way to get to know us is to come and meet us and experience Tomorrow for yourself. Salary
31.000 - 37.000 EUR annual gross (40 hours/week) + one-time 5.000 EUR in virtual shares

Transparency is Queen (and King). This is why we indicate a salary range for all jobs. Once we have got to know you better in an interview, we will be able to assess you individually and find out where you fit in our transparent salary matrix. You want to work remotely?
We want to give all employees at Tomorrow the opportunity to organize their personal life and working hours flexibly and in keeping with their own requirements. Working from home and mobile work are therefore integral parts of our remote-friendly work culture. At the same time, we believe in the huge advantages of meeting up and working together in person. Our fantastic office in Hamburg is the perfect space for this and available to you any time. Our office is wheelchair-accessible, has ground-level access and offers flexible options for designing your workspace.The amount of hours you spend on-site to suit you and your role at Tomorrow is something you can define with your team. One more thing: for organizational reasons, this position requires your place of residence to be in Germany. What's the next step?
We'd like to welcome you to our community.
That is why we want to engage with you at eye level and invite you to come as you are - even if you think you don’t fit all the requirements yet.
 
If you're interested in working with us we need the following from you:

• Your resume, without photo or birth information
• Your salary expectations, earliest possible starting date and your possible weekly hours.
• A few sentences about your motivation to build the banking of tomorrow with us

Besides, we would appreciate it if you let us know how you would like to be addressed (pronoun/preferred name) so that we can take that into account throughout the application process.

Our interview process:

1. First interview around cultural aspects and experience | Talent Acquisition
2. Case Study | Customer Support Team Leads
3. Final interview | Customer Support Team Lead & Talent Acquisition

Your contact at Tomorrow
Lika