Dividend, a division of Fifth Third Bank, is a leading fintech point-of-sale lender for home improvement and solar financing solutions to property owners. From solar, air conditioners and roofing to windows and doors, Dividend is your one-stop lender for all your home improvement financing needs.
All lending is originated by Fifth Third Bank, National Association. Member FDIC. Equal Housing Lender. For solar and certain home improvement loans, Fifth Third Bank does business under the trade name Dividend.

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Financing solutions for sustainable home improvements and solar energy enhancements.

About DividendAt Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.GENERAL FUNCTION:As a member of an agile squad, responsible for implementing new features and enablingcapabilities using modern software engineering tools and practices. Adheres to practices andstandards, set by communities of practice, and contributes to a culture of continuous improvement.Shares responsibility and accountability for risk by openly exchanging ideas and opinions,elevating concerns, and personally following policies and procedures as defined. Doing the rightthing for customers and colleagues ensures that actions and behaviors drive a positive customer experience.Responsible and accountable for risk by openly exchanging ideas and opinions, elevatingconcerns, and personally following policies and procedures as defined. Accountable for alwaysdoing the right thing for customers and colleagues, and ensures that actions and behaviors drivea positive customer experience. While operating within the Bank's risk appetite, achieves resultsby consistently identifying, assessing, managing, monitoring, and reporting risks of all types.DUTIES AND RESPONSIBILITIES:. Implement new features while maintaining overall quality of software. Contribute to a culture of learning by documenting and sharing technical knowledge as adeveloper on an agile squad. Participate in developer communities of practice by following best practices, participating incode reviews, and sharing knowledge. Remain current on relevant technology trends. Participate in researching and resolving customer issues. Other duties as assignedSUPERVISORY RESPONSIBILITIES: NoneMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:. Bachelor's degree in Computer Science/Information Systems or comparable with 2 years or less ofsoftware development experience. Knowledge of object-oriented design and developmentxperience with one or more of the following programing languages:o Java (8 or above)o JavaScript and TypeScripto Swifto Kotlin. Familiarity with relational databases and SQL. Experience with any of the following, a plus:o Spring Frameworko Spring Booto Gradleo Dockero Node.jso Angular. Understanding of basic networking concepts. Experience with version control solutions, preferably Git/GitHub. Understanding of the full software development lifecycle. Familiarity with security best practices for software development. Strong problem-solving skillsSoftware EngineerLOCATION -- Cincinnati, Ohio 45202Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Software Engineer

About DividendAt Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request</li><li>Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application</li><li>Assist customers with payment and billing questions</li><li>Communicate and coordinate with internal departments as needed</li><li>Follow up on customer interactions</li><li>Perform customer identity verifications</li><li>Document customer Interactions with concise and detailed account notes</li><li>Adhere to all Dividend policies and procedures</li><li>Other projects and duties as assigned</li></ul>MINIMUM KNOWLEDGE AND SKILLS REQUIRED:<ul><li>Bilingual (English/Spanish) preferred but not required</li><li>Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)</li><li>At least six months recent call center experience required</li><li>High school graduate or equivalent</li><li>Able to multi-task while providing accurate, efficient and exceptional service</li><li>Excellent communication skills and a positive demeanor</li><li>Proven organizational skills and ability to prioritize</li><li>Experience with CRM required (salesforce preferred)</li><li>Analytical and data driven</li><li>Ability to work well independently</li><li>Excellent interpersonal and communication skills</li></ul>Dividend - Call Center Customer Service AgentLOCATION -- Cincinnati, Ohio 45227Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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