Civic Works strengthens Baltimore&rsquo;s communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs.
Civic Works AmeriCorps members tutor and mentor students, create community parks and gardens, help homeowners conserve energy, grow food for low-income residents, rehabilitate abandoned houses, involve families in Baltimore City schools, make homes safer for older adults, and recruit volunteers. Civic Works also trains Baltimore residents for employment in the healthcare and green job industries.

Organization Type

Organization Size

Funding Stage

Focus: Mitigation or Adaptation

Is this a climate-focused organization?

Sectors

Climate Solutions

industries

remote_preferences

Please provide a link to where you currently list your jobs. If you have a "Careers" page on your website, please list that URL.

Want us to tweet your job? Please write your organization's twitter username below (just the username, please do not add the '@')

Network:

I agree to the terms of use and privacy policy

Empowering Baltimore with green jobs, energy conservation, and sustainable community development.

<div> Job Details <div>Level:    Entry</div> <div>Job Location:    Hilltop House - Baltimore, MD</div> <div>Position Type:    Full Time</div> <div>Education Level:    None</div> <div>Salary Range:    Undisclosed</div> <div>Travel Percentage:    None</div> <div>Job Shift:    Day</div> <div>Job Category:    AmeriCorps and Corps Member</div> </div>DescriptionMember Position / Title: Civic Works Community Lot Team Member Member Immediate Supervisor Name: Calvin Lewis, Community Lot Team Program Supervisor, clewis@civicworks.com  Days / Hours of Service: Monday - Friday, 7:30 am - 3:30 pm (40 hrs. per week), for the agreed upon length of service hours. Occasional weekend and evening hours required. Host Site Agency Name &amp; Complete Address of Host Site Location(s): Civic Works - Community Lot Team, Hilltop House at 3245 E. 32nd Street, Baltimore, MD Organization Mission and Goals: Civic Works strengthens Baltimore’s communities through education, skills development, and community service.  Civic Works’ goals are to Build Brighter Futures through education and job training, grow Healthy Food and Green Communities, and create Safe and Affordable Housing.   Program Mission: The Community Lot Team transforms vacant and abandoned lots in Baltimore City into community gardens and green spaces. AmeriCorps members, community residents, local artists, and volunteer groups serve together to create and maintain thriving community spaces.Community Need: Baltimore City contains more than 17,000 vacant lots. Without the necessary resources, communities throughout Baltimore have become burdened by these lots as they move beyond eyesores, attracting dumping and various unwanted activities. Vacant lots are often located within low-income and underserved communities, who could directly benefit from easy access to public green spaces. In order to take advantage of City-owned vacant lots and to address community needs, Civic Works’ Community Lot Team has partnered with Baltimore City communities, non-profits, and various municipal groups to transform empty lots into productive green space for community use. The Community Lot Team works with its partners to design, install, and maintain community gardens throughout Baltimore. Our AmeriCorps team member positions provide the opportunity for Baltimore City residents to obtain job skills training in landscaping, carpentry, and construction techniques.   Member Position Summary: Community Lot Team Members will transform vacant lots in locations throughout Baltimore City into green spaces and public gardens. Team members will learn how to properly use hand tools, power tools, and heavy equipment involved in landscaping. Members will work with community members and help lead volunteer groups to create and maintain improved community lots. Team members will also participate in professional landscaping education and related environmental education activities. Necessary Training or Training Plan to be implemented prior to Member Placement: At the start of their term, Lot Team Members will participate in AmeriCorps and Civic Works orientation. During their service term, the Team Member will receive training in nursery stock maintenance, on-site training in various landscaping techniques, including proper planting, garden maintenance, hand tool techniques, proper and safe power tool and heavy machinery use and hardscaping techniques.  Member Impact: The Community Lot Team Member will help various Baltimore City communities by creating attractive landscaped spaces.  By serving on the Community Lot Team, the member will contribute to the following impacts:<ul><li>The transformation of vacant city lots into green spaces for community use</li><li>The investment in the health and longevity of the Community Lot Team nursery</li><li>Decrease the negative impacts of stormwater runoff by creating rain gardens</li><li>Increase community engagement through volunteer events and community outreach</li></ul> Essential Functions of Position:<ul><li>Transform vacant lots in locations throughout Baltimore City into communal green spaces and public gardens</li><li>Learn how to use power tools and heavy equipment responsibly and safely.</li><li>Learn basic and complex techniques involved in urban landscaping</li><li>Serve with community members and lead volunteer groups to conceptualize, create, and maintain spaces</li><li>Develop individual leadership and growth opportunities throughout service </li><li>Participate in team development and education opportunities and activities</li><li>Interact daily with a diverse team </li><li>Commit to serve as an AmeriCorps member for the entire term</li><li>Daily manual labor outdoors is required, rain or shine</li></ul>

Americorps Community Lot Team

<div> Job Details <div>Job Location:    2701 SAINT LO DRIVE - BALTIMORE, MD</div> <div>Position Type:    Full Time</div> <div>Education Level:    4 Year Degree</div> <div>Salary Range:    $120000.00 - $140000.00 Salary/year</div> <div>Travel Percentage:    Negligible</div> <div>Job Shift:    Day</div> <div>Job Category:    Staff Member</div> </div>DescriptionPOSITION SUMMARY:The Director of Finance is the senior manager responsible for managing the financial actions of the company. This includes driving the company’s financial planning, performing risk management by analyzing the organization’s assets and liabilities, and providing leadership and mentorship to administrative and program staff.  The Director of Finance must be well versed in all aspects of financial management ranging from simple accounting to more complex standards including revenue recognition, federal and other cost principles, and administration of the financial aspects of a multitude of governmental and private grants.This position can be hybrid (3 days work from home/2 days in the office) JOB RESPONSIBILITIES:Management<ul><li>Manage the accounting staff.</li><li>Participate on senior leadership team both in a group and with individual directors.</li><li>Recruit, supervise, lead, retain, and continuously develop the skills and abilities of supervised staff members.</li><li>Utilize an equity and inclusion lens in managing staff members and areas of responsibility.</li><li>Identify and support career advancement plans, identifying internal and external opportunities for professional development.</li><li>Work with supervised  staff members to set and communicate performance standards that are specific and measurable. Provide regular feedback and coaching.</li><li>Create a strong team environment that fosters cooperation, interdependence, commitment, and the incorporation of lessons learned.</li><li>Make sure all team members are well integrated into Civic Works.</li></ul>General Accounting:<ul><li>Prepare reports for bi-weekly finance meeting and discuss status of cash, accounts receivable, and other balance sheet accounts. Discuss status of profit and loss by program and funder. Discuss open AR invoices, manage resolution of those over 60 days.</li><li>Maintain general ledger activity for multiple federal, state local, and private grants. Prepare monthly and quarterly reports as required by grantors terms including required back-up. Apply federal cost principles. </li><li>Prepare for and discuss financial reports at Board Finance Committee meetings and Board of Director meetings.</li><li>Responsible for monthly close, account analysis, and overseeing bank and credit card reconciliations. Prepare and approve journal entries.</li><li>Develop, implement, monitor, and document internal controls to ensure integrity of all financial activity.</li><li>Respond to internal and external inquiries as needed. Provide reports to program managers as needed.</li></ul><ul><li>0versee accounting staff who will enter all private, foundation, corporate, government and service fee invoices on a monthly, quarterly, or as needed basis.  </li><li>Manage cash receipts entry in accounting system and share receipt information with fund development.</li></ul><ul><li>Oversee accounting staff who will enter all payable invoices and credit card receipts into Nexonia or Intacct and prepare payments for signature and mailing or distribution.</li><li>Oversee reconciliation of credit card and bank statements in Intacct.</li><li>Weekly select bills to be paid, and print checks.</li><li>Oversee preparation of 1099 and 1096 forms.</li></ul><ul><li>Bi-weekly review of payroll while in process to verify labor allocations.</li></ul>Budgeting:<ul><li>Prepare annual organization and salary budget.</li><li>Prepare all AmeriCorps budgets, contribute to other grant budgets as needed. Review program budgets.</li><li>Report on budget to actual including variance analysis.</li></ul>Banking:<ul><li>Maintain all banking relationships. </li><li>Monitor cash balances to ensure cash is available to meet short-term needs, generate cash flow projections as needed.</li><li>Manage line of credit renewal.</li><li>Manage financing as needed for capital purchases.</li><li>Monitor online account activity. </li><li>Maintain and respond to positive pay requests for checks and ACH activity.</li></ul>Audits:<ul><li>Maintain relationship with auditors, prepare for and oversee the single audit, and year-end audit.</li><li>Manage audit requests from Grantors.</li><li>Prepare information requested by accounting firm for preparation of Form 990 tax returns.</li><li>Prepare annual filings for the State of Maryland.</li></ul>Other:<ul><li>Maintain capital equipment ledgers.</li><li>Maintain accounting computer systems.</li><li>Maintain and update written accounting policies.</li></ul>Qualifications EDUCATION AND EXPERIENCE:<ul><li>Must be a degreed Accountant, active CPA preferred.</li><li>At least seven year's experience in finance or accounting, with at least four years in a leadership role and five years experience with non-profits sector</li><li>Experience in managing diverse and muti-disciplined teams of people.</li><li>A strong background of demonstrated experience in applying strong analytical and strategic thinking skills.</li><li>A strong background in performing leadership roles and responsibilities.</li></ul>SKILLS AND ABILITIES: <ul><li>Ability to effectively communicate verbally and in writing.</li><li>Strong understanding of accounting principles and experience in managing federal, and state, and private grants funds.</li><li>Experience with accounting software (SAGE Intacct and program software such as Salesforce, Google, MS 365 products, and Paycom). </li><li>Ability to quickly grasp new software and applications, and to complete projects or reports.</li><li>Ability to work collaboratively and effectively with culturally, socially, and economically diverse staff.</li><li>Capable of managing numerous, simultaneous projects.</li><li>Strong analytical, presentation, communication, and problem-solving skills.</li><li>Ability to recognize problems, develop innovative solutions and implement them.</li><li>Flexible and adaptable; able to work in ambiguous situations.</li><li>Ability to apply an equity and inclusion lens across all areas of responsibility.</li><li>Ability to work independently.</li></ul>

Director of Finance

<div> Job Details <div>Job Location:    Hilltop House - Baltimore, MD</div> <div>Position Type:    Full Time</div> <div>Education Level:    2 Year Degree</div> <div>Salary Range:    Undisclosed</div> <div>Job Shift:    Day</div> <div>Job Category:    Staff Member</div> </div>DescriptionPosition title: CLP FIELD MANAGER Supervisory Responsibilities: YesBudget Responsibilities YesReports to: Community Landscaping Program ManagerFLSA Classification: ExemptDate: May 2025 POSITION SUMMARY: The Landscape Field manager will have direct oversight over our current maintenance team, as well as being responsible for the development of a second team that will handle more complex landscape installation projects. The field manager will take an active role in field activities while building up the installation team through hiring and training. The current maintenance team will also be trained and brought up in their skill level in the process. Position responsibilities include quality control, adherence to scope of work, as well as keeping projects on time and within budget. This position will also require setting schedules for both teams and updating calendars to ensure efficient workflow and the best use of available resources. As well as ensuring that project materials are available as needed to fit the work schedule.  The position requires working directly with community members to manage their expectations, coordination with any subcontractors involved in our projects. The manager will also have oversight of our vehicles, equipment and tools, as well as our plant nursery and the facilities in general.  The Field Manger will answer directly to the Project Manager, and the Senior Program Director while working alongside other green team managers.   The Field Manager position is Monday-Friday, 7:30 am-3:30 pm, totaling 40 hours weekly, with occasional weekend and evening hours for volunteer events. The salary ranges from $60,000-$65,000, based on skills and experience. Benefits include paid time off, a 401(k) plan with organizational matching, and disability, health, dental, and vision insurance. ABOUT THE COMMUNITY LANDSCAPING PROGRAM:  Civic Works’ Community Landscape Program transforms vacant lots into community gardens and green spaces within Baltimore City neighborhoods. AmeriCorps members, community leaders, residents, local artists, and volunteer groups collaborate to create and maintain thriving community spaces.  ABOUT CIVIC WORKS  Civic Works strengthens Baltimore communities through education, skills development, and community service. Our programs focus on improving neighborhoods, workforce development, education, and green initiatives. POSITION RESPONSIBILITIES: <ul><li>Taking inventory of all tools and supplies needed for the day’s work and briefing the crew supervisor on the work plan.</li><li>Supervision of tool and equipment loading according to the daily checklist, daily vehicle safety inspections, and coordination of team transportation to worksites.</li><li>Ensuring the safety and efficiency of team members and volunteers at worksites, while supervising the work performed to meet daily objectives.</li><li>Take charge of organizing and managing volunteer events.</li><li>Collaborate with other greening programs to find activities and training opportunities for the program.</li><li>Upkeep virtual and in-office team calendars. </li><li>Conduct regular vehicle inspections and report in Fleetio.</li><li>Keep all facilities, tools, and equipment clean and organized.</li></ul> Qualifications APPLICANTS SHOULD DEMONSTRATE THE FOLLOWING REQUIRED SKILLS AND EXPERIENCE: <ul><li>Ability to motivate teams, encourage and foster the professional growth of individuals from diverse backgrounds and skill levels, while maintaining a positive work culture.</li><li>Experience managing and tracking projects and teams. </li><li>Strong organizational skills and attention to detail in record-keeping.</li><li>Strong oral and written communication skills, both in-person and electronically.</li><li>Experience driving trucks and towing trailers. DOT required.</li><li>Experience in training others in landscaping.</li><li>Demonstrated skills and experience in landscape construction, including but not limited to:<ul><li>Plant ID and planting techniques</li><li>Greenspace maintenance</li><li>Hardscape installation</li><li>Heavy equipment operation</li><li>Small engine and equipment maintenance</li><li>Basic carpentry</li><li>Small-scale stormwater BMPs</li></ul></li></ul> Educational requirements: A 4 year degree in Sustainable Horticulture or a related field is preferred. An Associates degree, certifications and or relevant work experience will be taken into consideration on this requirement.

COMMUNITY LANDSCAPE PROGRAM FIELD MANAGER

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Salary Range:    $45000.00 - $55000.00 Salary/year</div> <div>Job Category:    Staff Member</div> </div>DescriptionPosition title: Construction SupervisorSupervisory Responsibilities: YesBudget responsibilities: Construction Projects and Hands-on Training BudgetsReports to: Construction Training ManagerLast updated: May 2025Organization SummaryThe Civic Works YouthBuild program engages Baltimore City youth and young adults, between the ages of 16–24, to complete their high school education while earning construction industry-related skills certifications, training, and work experience. Students help construct housing for low-income families and develop leadership, job readiness, and academic skills to support pathways to full-time employment paying a family-sustaining wage. The program offers intensive wrap-around support services to help participants address barriers to success and achieve their education and career goals. Position SummaryThe Construction Supervisor will deliver hands-on construction training, supervise youth and young adult trainees on construction projects, and assist in developing students’ fundamental carpentry skills. The Supervisor will work closely with the Construction Training Manager to plan, implement, and complete carpentry and construction projects while ensuring a safe, engaging, and supportive learning environment. The Supervisor will also assist students with career exploration and readiness for construction trades employment.The ideal candidate will have a strong working knowledge of construction methods, tools, materials, and safety practices, and demonstrate the ability to mentor and motivate young adults.Responsibilities:<ol><li>Hands-on Instruction and Student Training<ul><li>Plan and deliver certification-based and hands-on construction skills training for students in field-based and classroom environments.</li><li>Teach fundamental construction methods, including framing, measuring, cutting, and finishing.</li><li>Lead training in safely using hand tools, power tools, and job site equipment.</li><li>Support students’ understanding of construction math and blueprint reading.</li><li>Engage students in discussions of career pathways in the construction trades.</li><li>Reinforce proper safety practices, workplace expectations, and teamwork principles.</li><li>Assist students in preparing for and achieving industry-recognized credentials.</li></ul></li><li>Project Planning, Execution, and Oversight<ul><li>Plan and manage construction and carpentry projects from start to completion.</li><li>Read and interpret blueprints and construction plans to guide project execution.</li><li>Supervise construction activities, ensuring high-quality work and compliance with project timelines and standards.</li><li>Coordinate project logistics, tool needs, and material procurement with the Construction Training Manager.</li><li>Work with prefabricated and conventional construction methods to build or remodel structures.</li></ul></li><li>Student Supervision and Coaching<ul><li>Provide direct supervision of students on project sites, maintaining a positive and safe work environment.</li><li>Model and coach professionalism, teamwork, and work ethic for participants.</li><li>Provide consistent, constructive feedback to students regarding skills development and work performance.</li><li>Support students in overcoming barriers to participation and success through collaboration with program staff.</li><li>Participate in regular team meetings to review student progress and identify supports needed.</li></ul></li><li>General Program Support<ul><li>Ensure all safety standards, OSHA regulations, and Civic Works policies are followed at all times.</li><li>Assist with tool inventory, maintenance, and proper storage.</li><li>Maintain accurate training records and attendance logs.</li><li>Perform additional duties as assigned to support production and program goals.</li></ul></li></ol>Qualifications Education and Experience<ul><li>Five (5) years of construction experience</li><li>Experience with carpentry preferred</li><li>Familiarity with and ability to use Google Drive, Email, and Calendar applications.</li><li>Familiarity with reading blueprints.</li><li>Experience reading and working from blueprints and technical drawings.</li><li>Prior experience delivering construction skills instruction preferred.</li><li>OSHA 30 certification (or must obtain within 90 days of hire).</li><li>First Aid/CPR certification (or must obtain within 90 days of hire).</li></ul> Skills and Abilities: <ul><li>Strong carpentry skills, including framing, finish work, drywall, and minor electrical or plumbing preferred.</li><li>Ability to teach and demonstrate construction techniques to learners with varying levels of experience.</li><li>Ability to maintain a safe, respectful, and motivating environment for young adults.</li><li>Excellent organizational skills and ability to manage multiple projects simultaneously.</li><li>Strong interpersonal and communication skills.</li><li>Ability to model patience, resilience, and professionalism in dynamic environments.</li><li>Physical ability to perform construction tasks including lifting 60 pounds, climbing ladders, and standing for extended periods.</li><li>Commitment to supporting workforce development, youth leadership, and career pathways.</li><li>Ability to work independently with minimal supervision while also collaborating effectively as part of a team.</li><li>Hold a valid driver’s license and able to drive company vehicles.</li></ul>

Construction Supervisor

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Position Type:    Full Time</div> <div>Education Level:    4 Year Degree</div> <div>Salary Range:    $55000.00 - $65000.00 Salary/year</div> <div>Travel Percentage:    Negligible</div> <div>Job Shift:    Day</div> <div>Job Category:    Staff Member</div> </div>DescriptionSUMMARYThe Job Readiness Manager will foster the personal and professional development of participants in the Center for Sustainable Careers (CSC) training program. This will involve providing mentorship through hands-on coaching through the various aspects of job training, with an emphasis on fairness and accountability. The Coach will also provide regular feedback to participants about their strengths and opportunities for growth, and report on progress to the Training Team. The Coach will work with participants throughout the classroom and on-the-job training (OJT) phases. This position will supervise the Assistant Instructor/Readiness Coach in accomplishing all of the above and collaborate with the Construction and Safety Instructor in coordinating the use of the Assistant Instructor/Readiness Coach’s time and training.PRIMARY RESPONSIBILITIESI. Participant Coaching and Mentoring<ol><li>Manage coaching for each participant on their progress and next steps for earning industry credentials and meeting the overall program graduation standards. Ensure all participants are eligible for placement by the end of their time in the program.</li><li>Provide immediate coaching and feedback in response to real-time participant successes and challenges.</li><li>Oversee the delivery of regular written feedback and in-depth coaching with participants around areas of strength and opportunities for growth related to the job readiness graduation standards, and the illustration of patterns and progress around these areas.</li><li>Maintain and uphold program graduation standards, ensuring that all participants who are considered completers and eligible for industry placement services meet program requirements</li><li>Manage the process and systems for holding participants accountable for meeting program expectations, creating accommodations, implementing progressive disciplinary consequences, ensuring participants have the support they need to meet expectations.</li><li>Manage the schedule and implementation of participant random drug screens. Assistant with cohort Covid-19 testing as needed.</li></ol>II. Gathering and Sharing Feedback with Staff and Instructors<ol><li>Coordinate with staff to monitor participant progress toward job readiness and identify both accomplishments and barriers to success.</li><li>Manage the tracking and documentation of all aspects of participant performance related to the program’s graduation and OJT completion standards. This includes punctuality, attendance, quality and efficiency of work, time management, participation, initiative, technical skills, critical thinking, safety practices, communication, teamwork, conflict resolution, and receptiveness to feedback.</li><li>Gather and share information across all relevant staff members and instructors on each participant’s progress and next steps for meeting the job readiness program completion standards. This includes case managers, instructors, crew leaders, and placement team members.</li><li>Share relevant participant and instructor feedback with the Program Development Coordinator, and collaborate on analyzing the feedback and developing programmatic changes in response to it.</li><li>Update and teach outside instructors of any policy or procedure changes within the training program relevant to their instruction.</li><li>Manage the decision-making process for accountability, progressive discipline, graduation, and placement related decisions, working collaboratively with all relevant decision makers on the team.</li></ol>III. Classroom and PPD Instruction<ol><li>Oversee the delivery of daily morning workshops to program cohorts and OJT participants, with support from the Job Readiness Coaches.</li><li>Facilitate 2 - 4 hour workshops on personal and professional development topics as needed.</li><li>Manage additional academic support for participants who need it during the classroom portion of the program.</li><li>Co-facilitate cohort Orientations with the Associate Director of Training.</li><li>Provide relevant assistance to the Job Readiness team, including substitute instruction and additional classroom support.</li></ol>IV. Staff Management<ol><li>Supervise, lead, retain and continuously develop the skills and abilities of Assistant Instructor/Readiness Coach.</li><li>Identify and support career advancement plans, identifying internal and external opportunities for professional development.</li><li>Work with the staff members to set and communicate performance standards that are specific and measurable.  Provide regular feedback and coaching.  </li><li>Create a strong team environment that fosters cooperation, interdependence, commitment, and the incorporation of lessons learned</li><li>Evaluate all aspects of team effectiveness and continuously improve program operations. Analyze data in order to identify areas for improvement.</li><li>Ensure all team members are well integrated into Civic Works and the Center for Sustainable Careers department.</li></ol>SECONDARY RESPONSIBILITIES <ol><li>Provides input to support the development, review, revision and implementation of internal policies and procedures.</li><li>Provides back-up supervision of classes.</li><li>Provides financial coaching to participant.</li><li>Support the planning and implementation of CSC graduations by ensuring trainees are able to attend on time, as well as making sure awards, certifications, and additional graduate resources can be provided on time.</li><li>Assist with the  management of CSC vehicles used by the job readiness team. This includes adhering to the Civic Works vehicle policy, ensuring required maintenance is completed, and adding fuel using the assigned gas card.</li></ol>Qualifications EDUCATION AND EXPERIENCE<ul><li>Minimum of four (4) years of progressively increasing responsibility in coaching, instruction, or workforce development.</li><li>Experience delivering individualized coaching and mentorship that supports goal attainment and professional growth.</li><li>Demonstrated experience managing projects, coordinating across teams, and using data to improve program performance.</li><li>Prior supervisory or team leadership experience strongly preferred.</li><li>Proficient in Microsoft Office Suite, Google Workspace, and data entry systems; strong documentation and note-taking skills required.</li></ul>SKILLS AND ABILITIES<ul><li>Exceptional organizational skills with the ability to manage competing priorities and meet deadlines in a fast-paced environment.</li><li>Strong communication skills, including the ability to deliver constructive feedback, facilitate group discussions, and write clearly and professionally.</li><li>Demonstrated ability to build rapport with a range of stakeholders, including participants, colleagues, and community partners.</li><li>Ability to navigate sensitive situations using sound judgment, discretion, and confidentiality.</li><li>Solutions-oriented mindset with the ability to anticipate challenges, generate creative responses, and follow through effectively.</li><li>High level of personal accountability, with a consistent track record of achieving goals.</li><li>Comfortable working both independently and as part of a highly collaborative team.</li><li>Valid driver’s license preferred to drive to offsite training locations and participant activities.</li></ul>Work Environment &amp; Schedule:<ul><li>The work schedule is typically Monday through Friday from 7:30am to 4:00pm, with occasional evenings or weekends as needed. There is occasional travel to offsite meetings.</li><li>The position is a fully in-person position with work taking place at Civic Works’ office in Baltimore City.</li></ul>

Job Readiness Manager

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Position Type:    Full Time</div> <div>Education Level:    Not Specified</div> <div>Salary Range:    $40000.00 - $50000.00 Salary/year</div> <div>Travel Percentage:    Negligible</div> <div>Job Shift:    Day</div> <div>Job Category:    Staff Member</div> </div>DescriptionSUMMARYThe Workforce Development Intake Coordinator will manage applicant screening, intake and enrollment for Civic Works’ workforce development programs, including the Center for Sustainable Careers (CSC) and YouthBuild. They will be responsible for streamlining intake processes across the programs. They will support referral partnership building with community organizations, as well as manage systems for applicant engagement activities, in-person, by phone, and online. They strengthen processes for applicant intake and enrollment decision making. They will also conduct initial intake interviews, begin the screening process, recommend potential candidates for enrollment, and facilitate the process across staff for making final enrollment decisions. The position is responsible for implementing intake processes that advance the mission by expanding program access, selecting applicants who will be successful in the program and target industries, supporting the conversion of good match applicants to enrollment, and ensuring enrolled applicants meet eligibility requirements.PRIMARY RESPONSIBILITIESI. Intake and Screening<ol><li>Coordinate applicant intake, screening and selection processes across the workforce development programs.</li><li>Screen applicants by reviewing applications, scheduling and conducting initial interviews, and collecting appropriate documentation.</li><li>Administer skills tests to assess applicant skills and their match for a training track. </li><li>Facilitate applicant drug screens, ensuring adherence to program procedures and communicating results to applicants.</li><li>Assist with the planning and facilitation of regular in-person information sessions to educate potential applicants about the available training offerings, eligibility, and the application process.</li><li>Coordinate a screening process that selects applicants who will be successful in the program and target industries.</li><li>Review Applicants for relevant grants, ensure that applicants meet the eligibility requirements, and collect eligibility documents.</li><li>Consistently engage and communicate with applicants to facilitate their progression through each stage of the application process, and support the conversion of good match applicants to enrollment.</li><li>Educate applicants about all available training opportunities.</li><li>Communicate regularly with applicants, and proactively manage expectations.</li><li>Expand access to the program by supporting applicants in meeting program requirements prior to enrollment.</li><li>Regularly enter applicant data and maintain up-to-date statuses in the Salesforce database, including all communications and correspondence with each program participant.</li></ol>II. Partnership Building and Outreach<ol><li>Develop and strengthen new and long-term referral partnerships.</li><li>Processes recruitment referrals from partner organizations.</li><li>Track referrals and report on the status of referrals to case managers and other organizations.</li><li>Represent Civic Works in outreach and recruitment activities, as needed</li></ol>III. Enrollment<ol><li>Facilitate participants’ transition from intake and enrollment to classroom training.</li><li>Coordinate with staff to recommend applicants for enrollment, support final selection processes, and confirm accepted applicants for new cohorts.</li><li>Co-facilitate cohort orientations with relevant staff.   </li><li>Brief relevant staff on incoming participants to transition new cohorts effectively.</li></ol>SECONDARY RESPONSIBILITIES <ol><li>Create and submit recruitment reports as needed. </li><li>Participate in staff and team meetings. </li><li>Work with the CSC Training Team as needed to ensure program efficiency and flow. </li></ol>Qualifications EDUCATION AND EXPERIENCE<ul><li>Relevant experience, including recruitment, sales, intake, project management, and workforce development. </li><li>Experience conducting interviews and facilitating client engagement.</li><li>Must have strong proficiency with Microsoft Office, Google Suite, data tracking systems and other computer programs.</li></ul>SKILLS AND ABILITIES<ul><li>Highly organized, detail-oriented, and able to manage multiple projects simultaneously.</li><li>Ability to work independently under pressure and tight deadlines. </li><li>Excellent verbal communication skills, interpersonal relations skills, and writing skills.</li><li>Exceptional personal responsibility for meeting goals and a track record of success.</li><li>Ability to recognize problems, develop innovative solutions and implement them.</li><li>Able to take into account various perspectives, and bridge gaps between staff in making enrollment decisions.</li><li>Ability to adhere to a strict guideline of keeping and maintaining confidential information. </li><li>Ability to prepare and submit accurate and reliable reports. </li><li>Adept at networking and cultivating lasting relationships with partners and community members.</li><li>Reliable personal transportation for conducting recruitment activities and meeting with partners offsite.</li><li>Able to build supporting relationships with program participants.</li><li>Valid driver’s license required; must be able to drive to offsite locations for applicant screening and informational presentations.</li></ul>Work Environment &amp; Schedule:<ul><li>Work schedule is typically Monday through Friday. Local travel to facilitate offsite skills tests, meet with partners, and conduct recruitment activities.</li><li>Hybrid position potential: The position may be eligible to work from home up to one day per week, and would work at least four days per week from Civic Works’ office in Baltimore City. During the 90-day orientation period, the schedule will include additional in-office days, and may not be eligible for remote work. This arrangement is subject to change based on organizational needs and may be adjusted to include more in-office time.</li></ul>

Intake Coordinator

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Salary Range:    $60000.00 - $70000.00 Salary/year</div> <div>Job Category:    Staff Member</div> </div>DescriptionOrganization SummaryCivic Works’ Energy Programs make it easy and affordable for Baltimore City and Central Maryland residents to go solar and upgrade their energy efficiency. Through our programs, residents of all income levels lower their energy bills, improve the comfort and safety of their homes, and have a positive impact on the environment. As an integral part of Civic Works’ job training center, we also play a pivotal role in expanding access to quality careers in the clean energy sector.In 2023, Civic Works launched its low-income solar installation and roofing services program, providing free services to 17 Baltimore City homeowners. With key partners and funding in place, Civic Works is now poised to rapidly scale the program to serve 150 low-income households over the next 2 years. Civic Works is hiring a Solar Field Manager to support the expansion and implementation of this program. Civic Works’ green initiatives have been highlighted by The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a stronger, more resilient clean energy economy. Learn more about our transformative residential energy programs at <a href="http://energyprograms.civicworks.com">http://energyprograms.civicworks.com.</a> Position SummaryThe Solar Field Manager will support Civic Works’ single-family solar installation program with a focus on expanding access to solar for low- and moderate-income Baltimore residents. Working under the Solar Construction Manager, the Solar Field Manager will oversee the installation team, ensuring departmental goals related to safety, quality, and efficiency are met. This role supports recruiting, onboarding, training, and developing team members while maintaining strong relationships with colleagues, customers, subcontractors, and other external partners. The Solar Field Manager will also manage on-the-job training (OJT) participants from Civic Works’ Solar job training program, providing instruction, coaching, and tracking the performance of participants, both on the worksite and more broadly.Primary Responsibilities:Field Management of Solar Installation Team<ol><li>Participate in the recruitment, onboarding, and training of new solar construction staff.</li><li>Supervise, manage, and continuously develop the skills and abilities of solar construction staff and OJT Participants while on work sites.</li><li>Participate in and lead in-house solar installations, ensuring each project is completed on schedule, within scope, and in accordance with quality and safety standards.</li><li>Oversee installation workflows, including job site setup, installation, system testing, and final inspection, while troubleshooting technical issues.</li><li>Conduct pre- and post-installation walk-throughs to ensure installations meet design, permitting, and code requirements.</li><li>Safely drive Civic Works vehicles, transporting tools, materials, and team members in accordance with company policies.</li><li>Ensure tools are kept clean and safely stored for the entire team.</li><li>Ensure vehicles are kept clean and well-maintained for the entire team.</li><li>Read, interpret, and instruct based on solar design plans, permits, and engineering documents, etc.</li></ol>Staff Management:<ol><li>Identify and support career advancement plans, identifying internal and external opportunities for professional development.</li><li>Work with the staff members to set and communicate performance standards that are specific and measurable. Provide regular feedback and coaching. </li><li>Create a strong team environment that fosters cooperation, interdependence, commitment, and the incorporation of lessons learned.</li><li>Evaluate all aspects of team effectiveness and continuously improve program operations. Analyze data in order to identify areas for improvement.</li><li>Make sure all team members are well integrated into Civic Works and the Center for Sustainable Careers.</li></ol>Project Coordination<ol><li>Ensure exceptional customer experience at all times and represent Civic Works professionally in all communications.</li><li>Work closely with the Senior Associate Director of Social Enterprise Construction and the Solar Construction Manager to efficiently direct subcontractors and vendors to ensure quality.</li><li>Manage project schedules, submit progress logs and photos, provide daily feedback and communication with the team, and ensure timely, safe, and code-compliant installations.</li></ol>Quality and Safety Assurance<ol><li>Implement, monitor, and enforce adherence to quality and safety policies related to solar installs enforced by both OSHA and Civic Works.</li><li>Complete on-site quality control and safety inspections as needed, according to industry standards and specific contract requirements.  </li><li>Ensure all aspects of projects are safely built to specification, meeting codes, and industry best practices.</li></ol> Support Training &amp; Development of On-the-Job Training Participants<ol><li>Ensure the solar business adheres to Civic Works’ mission focus and provide curriculum and instruction to trainees during the OJT period.</li><li>Provide technical training support to participants during the OJT period.</li><li>Support ongoing feedback for OJT participants on their progress in meeting the expectations for employment in the solar industry.</li><li>Ensure program participants understand and follow all safety rules during on-the-job training.</li></ol>Secondary Responsibilities:<ol><li>Work with the Solar Construction Manager to purchase materials and tools as needed. </li><li>Performs other duties as assigned by the Senior Associate Director of Social Enterprise Construction and Solar Construction Manager.</li></ol>Schedule and Location:<ul><li>Work schedule is typically Monday through Friday, with start times of 7am.</li><li>This is an in-person position that will report to Civic Works’ office in Baltimore City and travel to solar installation locations.</li></ul>Qualifications Education and Experience:<ul><li>5 years working experience installing residential Photovoltaic (PV) systems for pitched and flat roofs required.</li><li>5 years of construction staff management experience in solar or a related field required.</li><li>Experience overseeing the training and development of staff and/or OJT Participants preferred.</li><li>Previous work experience focused on job quality and safety preferred.</li><li>NABCEP PVIP certification required within 12 months of hire; OSHA 30 certification required within 6 months of hire (training costs covered by Civic Works).</li><li>Strong understanding of both the mechanical and electrical aspects of Residential PV Construction.</li><li>Knowledge of PV commissioning requirements and experience commissioning systems.</li><li>Roofing experience is a plus.</li></ul>Skills and Abilities:<ul><li>Must possess a valid driver’s license.</li><li>Proficient in Microsoft Office, Google Earth, and data/document management platforms (e.g. Salesforce, Dropbox, Google Drive).</li><li>Ability to assess whether a roof is viable for solar installation.</li><li>Proficient in reading and understanding design plans, blueprints, and construction/electrical diagrams.</li><li>Physical requirements: ability to climb ladders, lift and carry up to 50lbs, and stand consistently for a full workday.</li><li>Ability to work outdoors for extended periods in a variety of weather conditions, including high temperatures, low temperatures, high humidity, and dry/arid conditions.</li><li>Comfortable and able to work on rooftops, with extension ladders and/or scissor lifts, and around energized electrical equipment on a regular basis.</li><li>Highly flexible and receptive to changing responsibilities as needed.</li><li>Must work well under pressure and be able to manage competing demands in order to meet tight deadlines.</li><li>Bilingual (English and Spanish) proficiency is a plus.</li><li>Organized, detail-oriented, and able to manage multiple projects simultaneously.</li><li>Exceptional personal responsibility for meeting goals and a track record of success.</li><li>Ability to write accurate and reliable reports.</li><li>Excellent coaching and relationship-building skills, and a dedication to worker development in a high-quality, respectful environment.</li></ul>

Solar Field Manager

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Position Type:    Full Time</div> <div>Salary Range:    $55000.00 - $60000.00 Salary/year</div> <div>Job Shift:    Day</div> <div>Job Category:    Staff Member</div> </div>DescriptionCivic Works - Salesforce Administrator Supervisory Responsibilities:  None Budget Responsibilities:  None Reports to:  Data Systems and Technology Manager FLSA Classification:  Exempt Date:  April 2025Organization Summary:  Founded in 1993, Civic Works strengthens communities through education, skills development and community service. Our Center for Sustainable Careers (CSC) includes our workforce development programs, and Energy programs. CSC’s workforce development programs focus on expanding access to family-sustaining careers for Baltimore residents facing significant barriers to quality employment. CSC supports participants in developing both technical skills and soft skills, and earning marketable certifications, all while providing wraparound case management and job placement services. Civic Works’ Energy Programs social enterprise is leading efforts to ensure that local residents are able to both reduce their energy costs and decarbonize their homes. These programs make it easy and affordable for community members across Central Maryland to go solar and upgrade their energy efficiency. As an integral part of Civic Works’ Center for Sustainable Careers, Energy Programs also plays a pivotal role in expanding access to quality careers in the clean energy sector. This includes promoting job quality standards among program contractors, and creating on-the-job training opportunities for local residents.Civic Works’ innovative work has been highlighted by the White House, the National Fund for Workforce Solutions, The Baltimore Sun, The Washington Post, and the US Conference of Mayors. Join us in creating a more stronger and more sustainable economy. For more information, please visit <a href="https://civicworks.com/career-training/center-for-sustainable-careers/training-opportunities/">http://sustainablecareers.civicworks.com/</a>.Position Summary: The Salesforce Administrator will play a vital role in amplifying the impact of The Center for Sustainable Careers through Salesforce system administration, data governance, technology management, and IT software applications. They will provide staff with ongoing training and help desk support, assist with setting up new user accounts, and manage user roles and permissions. In addition, the Administrator will create and customize a variety of fields, formulas, automations, reports, and other Salesforce customizations to record data and manage tasks. Overall, this individual will play a key role in all stages of the process to improve data systems and technology, from brainstorming and visioning, through testing, implementation, and documentation of the process and results. Other duties include managing user accounts for various software applications, data uploading, data cleaning, creating webforms, and documenting Salesforce structure. The ideal candidate would be someone who has demonstrated experience leveraging technology to drive program impact and / or business solutions. Primary Responsibilities:1. User Adoption and Data Security<ul><li>Manage Salesforce user access (MFA/SSO) – including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules – to allow for collaboration while protecting sensitive data. </li><li>Manage user access for other software applications.</li><li>Provide ongoing staff training and support as it relates to system usage.</li></ul>2. Data Quality<ul><li>Monitor Salesforce in collaboration with program staff to identify and resolve recurring holes or inconsistencies in data collection and data quality.</li><li>Continuously improve customization in collaboration with program staff to reduce manual error and improve data quality.</li></ul>3. Operational Efficiency and Effectiveness <ul><li>Monitor help tickets from users, and troubleshoot user and system error messages.</li><li>Design, implement, and manage Salesforce custom objects to extend platform functionality, ensuring alignment with unique business processes and data requirements beyond standard objects.</li><li>Create and manage custom fields on Salesforce to capture and store organization-specific data. </li><li>Develop and maintain reports, dashboards, and other automations.</li><li>Support third-party CRM applications and integrations.</li><li>Ensure all Salesforce objects, fields, page layouts, validation rules, workflows, process builders, and flows are properly documented and updated to meet evolving program needs.</li><li>Collaborate with staff to understand program and business processes and translate requirements into effective Salesforce implementations, incorporating feedback for optimization.</li></ul>Secondary Responsibilities: 1. Assist with the setup and distribution of hardware devices 2. Perform other duties as assigned or as needed.Work Schedule: <ul><li>This position is eligible for a hybrid work schedule, with the option to work remotely up to 2 days per week. The staff member will be expected to work on-site at Civic Works’ office in Baltimore City at least 3 days per week. During the 90-day orientation period, the schedule will include additional in-office days. This arrangement is subject to change based on organizational needs and may be adjusted to include more in-office time.</li></ul>Qualifications Education and Experience: <ul><li>At least 2 years of experience in database administration, IT, or another relevant field required.</li><li>Experience with Salesforce, or another equivalent CRM system, required.</li><li>Strong computer skills and experience with Microsoft Word and Excel required.</li><li>Experience working with stakeholders to understand business needs and designing solutions to meet those needs is preferred.</li><li>Experience working with client or project tracking is preferred. </li></ul>Skills and Abilities: <ul><li>Excellent logical thinking skills, including ability to identify patterns, draw conclusions, and design logical sequential solutions.</li><li>Highly organized, detail-oriented, and able to manage multiple projects simultaneously.</li><li>Exceptional personal responsibility for meeting goals and a track record of success.</li><li>Excellent oral and written communication skills.</li><li>Flexible and adaptable; able to work in ambiguous situations.  </li></ul>

Salesforce Administrator

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Position Type:    Full Time</div> <div>Education Level:    High School</div> <div>Salary Range:    $50000.00 - $60000.00 Salary/year</div> <div>Travel Percentage:    Negligible</div> <div>Job Shift:    Any</div> <div>Job Category:    Staff Member</div> </div>DescriptionOrganization Summary:Founded in 1993, Civic Works strengthens communities through education, skills development and community service. Our Center for Sustainable Careers (CSC) includes our workforce development programs, and Energy programs. Civic Works’ Energy Programs social enterprise is leading efforts to ensure that local residents are able to both reduce their energy costs and decarbonize their homes. These programs make it easy and affordable for community members across Central Maryland to go solar and upgrade their energy efficiency. As an integral part of Civic Works’ Center for Sustainable Careers, the Energy Programs also plays a pivotal role in expanding access to quality careers in the clean energy sector. This includes strengthening job quality standards among program contractors, and creating on-the-job training opportunities for local residents.Civic Works’ innovative work has been highlighted by the White House, the National Fund for Workforce Solutions, The Baltimore Sun, The Washington Post, and the US Conference of Mayors. Join us in building a stronger, more sustainable economy. For more information, please visit http://sustainablecareers.civicworks.com/.Position SummaryThe Intake Manager will play a key role in driving the adoption of solar and energy efficiency upgrades within Baltimore area communities by supporting clients through the Energy Programs application and intake process. This includes assisting clients with completing required documentation, such as income qualification and insurance, to ensure a complete application that meets funding criteria. The Intake Manager will also lead a team of Energy Advisors in a call center-style environment, guiding community members to enroll in solar and energy efficiency programs. They will provide clear, step-by-step support throughout both the application and implementation processes, ensuring a seamless experience from enrollment to installation. Additionally, they will follow up with clients to address any questions or concerns, provide excellent customer service, and apply a human-centered design approach to enhance the client experience.The ideal candidate is a strong leader who fosters a collaborative team environment in a fast-paced, high-demand call center setting. They possess excellent verbal communication and interpersonal skills, with the ability to build meaningful relationships and connect effectively with a diverse range of clients and stakeholders. Primary Responsibilities:I. Intake &amp; Education (30%)<ol><li>Oversee Energy Advisors in a call center-style environment, ensuring effective engagement of potential clients through phone and email outreach. </li><li>Manage call lists, messaging strategies, and performance metrics to optimize outreach efforts and meet scheduling goals.</li><li>Lead the Energy Advisor team in daily and weekly check-ins, providing direction on scheduling priorities.</li><li>Assign and distribute a client follow-up list to ensure timely intake. Review and manage open tasks assigned to Energy Advisors, ensuring progress and completion.</li><li>Educate clients on Civic Works’ suite of energy efficiency and solar programs, customizing messaging to meet the client’s needs and interests.</li><li>Guide program participants throughout the application and intake process, consistently following up to ensure timely submission of supporting documentation.</li><li>Have a full understanding of, and demonstrate proficiency at explaining all products and services to existing and prospective clients. </li><li>Review applications for completeness and determine eligibility for grant-funded programs. </li><li>Regularly and accurately enter data into Salesforce, including all communications and correspondence with clients.</li></ol>II. Case Management (40%)<ol><li>Proactively follow-up with clients to guide them through each stage of the building assessment, installation, and quality control inspection process, ensuring steady progress and successful completion. </li><li>Strategically work with cross-program coordination efforts to ensure all clients receive assistance from all qualifying programs, while monitoring and tracking shared clients.</li><li>Build and enhance client relationships through ongoing needs assessments and strategic engagement to drive customer retention and growth.</li><li>Coordinate closely with internal team members to ensure the program effectively meets participant’s needs and expectations.</li><li>Serve as an advocate for program participants and actively work to remove the barriers that prevent them from completing the energy efficiency and solar upgrades.</li></ol>III. Staff Management (30%)<ol><li>Recruit, supervise, lead, retain and continuously develop the skills and abilities of program staff.</li><li>Identify and support career advancement plans, identifying internal and external opportunities for professional development.</li><li>Work with the staff members to set and communicate performance standards that are specific and measurable.  Provide regular feedback and coaching. </li><li>Create a strong team environment that fosters cooperation, interdependence, commitment, and the incorporation of lessons learned.</li><li>Evaluate all aspects of team effectiveness and continuously improve program operations. Analyze data in order to identify areas for improvement.</li><li>Make sure all team members are well integrated into Civic Works and the Center for Sustainable Careers.</li></ol>Secondary Responsibilities:<ol><li>Participate in direct outreach activities, as needed -- Engage residents through outreach at events, presentations, and calls, motivating sign-ups and on-the-spot appointments for energy services. </li><li>Perform other duties as assigned or as needed.</li></ol> Work Schedule:<ul><li>This position is eligible for a hybrid schedule. Candidates must be able to commute to the Baltimore City office at least 2-3 days per week, with the option to work remotely on the remaining days. During the 90-day orientation period, additional in-office days will be required. This arrangement is subject to change based on organizational needs and may be adjusted to include additional in-person time.</li><li>The default work schedule for the Intake Manager should align with standard business hours (approximately 8am-4pm / 9am-5pm Monday through Friday) in order to cover daily duties effectively (with reasonable flexibility to accommodate certain deadlines and personal needs).</li></ul>Qualifications Education and Experience:<ul><li>At least five (5) years of progressively increasing responsibility in customer service, sales, and/or lead generation experience.</li><li>Experience leading a call center team a plus</li><li>Prior people management experience.</li><li>Must have strong proficiency with Microsoft Office, and Google Suite.</li><li>Strong computer and database management skills required. Experience with Salesforce or other Customer Relationship Management databases is a plus.</li><li>Knowledge of building science and solar installation a plus</li></ul>Skills and Abilities:<ul><li>Ability to execute in a fast paced, high demand, metric driven call center environment.</li><li>Excellent verbal communication skills, especially by phone.</li><li>Strong sales, interpersonal, and relationship-building skills; able to engage diverse clients and explain technical information in an easy to understand way.</li><li>Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.</li><li>Exceptional personal responsibility for meeting goals and a track record of success.</li><li>Ability to recognize problems, develop innovative solutions, and implement them.</li><li>Ability to delegate successfully while holding staff accountable.</li><li>Skilled in coaching and empowering staff to improve their performance.</li><li>Ability to quickly learn and adapt to evolving web-based software.</li><li>Enthusiasm for energy efficiency and clean energy.</li></ul>

Intake Manager

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Position Type:    Full Time</div> <div>Education Level:    Not Specified</div> <div>Salary Range:    $40000.00 - $50000.00 Salary/year</div> <div>Travel Percentage:    Negligible</div> <div>Job Shift:    Day</div> <div>Job Category:    Staff Member</div> </div>DescriptionOrganization Summary:Founded in 1993, Civic Works strengthens communities through education, skills development and community service. Our Center for Sustainable Careers (CSC) includes our workforce development programs, and Energy programs. Civic Works’ Energy Programs social enterprise is leading efforts to ensure that local residents are able to both reduce their energy costs and decarbonize their homes. These programs make it easy and affordable for community members across Central Maryland to go solar and upgrade their energy efficiency. As an integral part of Civic Works’ Center for Sustainable Careers, the Energy Programs also plays a pivotal role in expanding access to quality careers in the clean energy sector. This includes promoting job quality standards among program contractors, and creating on-the-job training opportunities for local residents.Position SummaryThe Intake Specialist will play a key role in driving the adoption of solar and energy efficiency upgrades in Baltimore area communities. Through phone- and email-based advising services, the Intake Specialist will serve as a resource for homeowners and motivate them to sign up for solar and energy efficiency upgrades. Throughout the installation process, the Intake Specialist will provide step-by-step guidance, and ensure that homeowners receive fair treatment and quality service.  The ideal candidate thrives in a fast-paced, high-demand, call center environment and excels in verbal communication. They possess strong interpersonal skills, with the ability to build relationships and connect effectively with a diverse range of clients and stakeholders.Primary Responsibilities:I. Intake &amp; Education<ol><li>Drive client conversion by motivating sign-ups for Civic Works’ energy efficiency and solar services</li><li>Intake Specialists must be available 8am to 4pm to answer incoming calls and assist clients.</li><li>Conduct phone and email outreach in a call center setting, following up on assigned leads within 72 business hours</li><li>Promptly handle inbound inquiries, acquiring new clients, and expanding existing relationships by promoting additional services</li><li>Guide clients through application and intake, consistently following up to ensure timely submission of supporting documentation. </li><li>Have a full understanding of, and demonstrate proficiency at explaining all products and services to existing and prospective clients. </li><li>Review applications for completeness and determine eligibility for grant-funded programs. </li><li>Accurately log all client interactions and communications in Salesforce</li></ol>II. Customer Service<ol><li>Consistently follow up with clients to ensure they progress through each stage of the building assessment, installation, and quality control inspection process.</li><li>Coordinate with other staff members to ensure the program is delivering on each participant’s needs and expectations.</li><li>Maintain a high level of customer satisfaction and professionalism during all client interactions.</li><li>Completes client interactions by offering recommendations, arranging follow-ups, or directing individuals to relevant agencies as needed.</li></ol>Secondary Responsibilities:<ol><li>Participate in direct outreach activities, as needed --  Engage residents through outreach at events, presentations, and calls, motivating sign-ups and on-the-spot appointments for energy services.</li><li>Perform other duties as assigned or as needed.</li></ol>Work Schedule:<ul><li>The Intake Specialist is eligible to work remotely up to 4 days per week, but must be willing to commute to the office in Baltimore City at least 1 day per week.</li><li>The default work schedule for the Intake Specialist should align with standard business hours (approximately 8am-4pm / 9am-5pm Monday through Friday) in order to cover daily duties effectively (with reasonable flexibility to accommodate certain deadlines and personal needs).</li></ul> Qualifications Education and Experience:<ul><li>Previous customer service, sales, and/or lead generation experience preferred.</li><li>Must have strong proficiency with Microsoft Office, and Google Suite.</li><li>Experience with Salesforce or other Customer Relationship Management databases is a plus. </li><li>Knowledge of building science and solar installation is a plus.</li></ul>Skills and Abilities:<ul><li>Ability to execute in a fast paced, high demand, metric driven call center environment.</li><li>Excellent verbal and written communication skills, especially via phone, email, text, and mail.</li><li>Strong sales, interpersonal, and relationship-building skills; able to engage diverse clients and explain technical information in an easy to understand way.</li><li>Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.</li><li>Exceptional personal responsibility for meeting goals and a track record of success.</li><li>Ability to recognize problems, develop innovative solutions and implement them.</li><li>Proficient in electronic communication and documentation, with the ability to quickly adapt to evolving web-based software.</li></ul>

Intake Specialist

<div> Job Details <div>Job Location:    Center for Sustainable Careers - Baltimore, MD</div> <div>Salary Range:    $60000.00 - $75000.00 </div> <div>Job Category:    Staff Member</div> </div>DescriptionOrganization and Program SummaryCivic Works strengthens Baltimore’s communities through education, skills development, and community service. Our Center for Sustainable Careers (CSC) department expands access to family-sustaining careers through hands-on learning, on-the-job training and job quality initiatives. We have sector-based career tracks in solar installation, roofing and utility infrastructure. Our program model has proven powerfully successful, with over 1,000 CSC graduates since 2003, an impressive average job placement rate of 85% and starting wages of over $19 per hour.Our innovative work has been highlighted by the White House, the National Fund for Workforce Solutions, The Baltimore Sun, The Washington Post, and the US Conference of Mayors. Join us in creating a stronger, more sustainable economy. For more information, please visit http://sustainablecareers.civicworks.com/.Position SummaryThe Case Management Supervisor is a key leadership role at Civic Works' Center for Sustainable Careers (CSC), helping Baltimore residents from historically marginalized communities build family-sustaining careers. This role oversees a team of three, providing direct services to applicants, students, and alumni. The Supervisor ensures the delivery of high-quality support by guiding pre-enrollment services, training and mentoring case managers, and maintaining seamless service coverage. Through strategic leadership, they will shape and enhance CSC’s student services, making a lasting impact on the lives of program participants and graduates. Primary ResponsibilitiesI. Staff Management<ol><li>Recruit, supervise, support, and retain case management staff, fostering a collaborative team culture.</li><li>Develop and continuously update training materials to support team growth and performance.</li><li>Set measurable performance standards and provide regular coaching and feedback to staff.</li></ol>II. Case Management Oversight<ol><li>Lead by example, modeling compassionate, innovative, and responsive supportive services.</li><li>Oversee the delivery of supportive services, including referrals to housing, education, healthcare, and counseling resources.</li><li>Guide case managers in helping participants achieve long-term goals through Individual Service Plans (ISP).</li><li>Ensure accurate documentation, eligibility compliance, and grant-related reporting.</li><li>Establish and implement clinical protocols and policies.</li></ol>III. Pre-Enrollment Services<ol><li>Design and implement pre-enrollment services to help accepted participants address long-term goals, such as driver's license attainment, before program enrollment.</li><li>Collaborate with case managers to ensure participants are well-prepared for program and employment success.</li><li>Lead efforts to expand and enhance pre-enrollment services through continuous improvement.</li></ol>IV. Alumni Services<ol><li>Oversee alumni services to ensure high-quality support for graduates during the two-year post-graduation period.</li><li>Oversee alumni communication, workshops, and partnerships with external organizations to enhance career opportunities.</li><li>Monitor alumni milestones and ensure accurate tracking of outcomes such as wage progression.</li><li>Lead efforts to expand and enhance alumni services through continuous improvement.</li></ol>Qualifications Education and Experience<ul><li>At least four (4) years of progressively increasing responsibility in case management.</li><li>Prior staff and program management experience.</li><li>MSW Degree from an accredited University or College and a LMSW or LCSW-C license approved by National Association of Social Workers (NASW), or appropriate equivalent experience.</li><li>Experience working in workforce development preferred. </li><li>Experience building deep relationships, providing coaching services, and/or serving as a mentor.</li></ul>Skills and Abilities<ul><li>Highly organized, detail-oriented, and able to manage multiple projects simultaneously.</li><li>Ability to work independently to meet deadlines.</li><li>Excellent verbal communication skills, interpersonal relations skills, and writing skills</li><li>Strong computer and notetaking skills, including proficiency with database tracking and Google Workspace applications (Docs, Sheets, etc.).</li><li>Exceptional personal responsibility for meeting goals and a track record of success.</li><li>Ability to recognize problems, develop innovative solutions and implement them.</li><li>Ability to adhere to a strict guideline of keeping and maintaining confidential information. </li><li>Ability to prepare and submit accurate and reliable reports. </li><li>Ability to establish and maintain effective counseling relationships with program participants. </li><li>Access to reliable personal transportation for use meeting graduates offsite and transporting graduates to appointments.</li></ul>

Case Management Supervisor

<div> Job Details <div>Level:    Entry</div> <div>Job Location:    Real Food Farm - Baltimore, MD</div> <div>Position Type:    AmeriCorps</div> <div>Salary Range:    Undisclosed</div> <div>Job Category:    AmeriCorps and Corps Member</div> </div>Food and Farm AssistantDays / Hours of Service:  Monday - Friday, 8am - 4pm (40 hrs/week),  Rotating Shifts: Market Wednesdays, 12pm-8pm; CSA Thursdays, 10am-6pm  Organization Mission: Civic Works strengthens Baltimore’s communities through education, skills development, and community service.  Civic Works’ goals are to Build Brighter Futures through education and job training, grow Healthy Food and Green Communities, and create Safe and Affordable Housing.  Program Mission: Real Food Farm works toward a just and sustainable food system by improving neighborhood access to healthy food, providing experience-based education, and developing an economically viable, environmentally responsible local agriculture sector.Member Position Summary: Alongside the Civic Works’ Real Food Farm staff, the Food and Farm Assistant will play an important role in advancing Real Food Farm’s mission to expand access to healthy food and experience-based education for community members within Baltimore’s Healthy Food Priority areas. This individual will actively participate in food distribution via the Mobile Farmers Market, Community Supported Agriculture (CSA), and the Affordable Produce Delivery Program. They will also support food production activities at the urban farm site such as planting and crop maintenance. The Food and Farm Assistant will also have the opportunity to engage with partner organizations, community members, and volunteers. This includes outreach through Real Food Farm’s food access programs, farm education programs and events, and at local markets.   Terms of Service: This position is an AmeriCorps service term. The AmeriCorps member will receive training, professional development, a bi-weekly stipend of $1000 and an <a href="https://americorps.gov/members-volunteers/segal-americorps-education-award/find-out-more">educational award</a> upon successful completion of service that can be used for college, trade school, or to repay qualified student loans. To be a Civic Works AmeriCorps member, you must be at least 17 years old; a U.S. Citizen, U.S. National, or “lawful permanent resident alien”; and able to pass a drug test and criminal and sex offender background check.Qualifications Essential Functions of Position: <ul><li>Assisting with food production and farming tasks such as planting, seeding, weeding, crop maintenance, and equipment maintenance. </li><li>Assisting in food distribution tasks such as processing and packing produce, farmers markets, and deliveries.</li><li>Attending community outreach events, and building partnerships with community members and other organizations.</li><li>Participation in hands-on training, and professional development training.</li><li>Active participation in team meetings.</li><li>Maintaining cleanliness of food packing, food storage, distribution vehicle spaces, and equipment.</li></ul>Required Knowledge, Skills, and Abilities: <ul><li>Must be and remain drug-free during the term.</li><li>Ability to lift 40 lbs.</li><li>Willingness to serve in all weather conditions: (rain, heat, wind, and cold).</li><li>Willingness to learn, teach, and share with fellow members and community.</li><li>Valid driver’s license, clean driving record, and experience driving in Baltimore.</li><li>Experience working or volunteering with a nonprofit, community engagement, or climate work is a plus.</li><li>Past farming and field experience or other food systems experience is a plus. </li><li>A high school diploma or GED is required. If an individual has not completed one of these, they must commit to actively working towards obtaining a diploma/GED.</li></ul>

AmeriCorps Food and Farm Assistant

<div> Job Details <div>Level:    Entry</div> <div>Position Type:    AmeriCorps</div> <div>Education Level:    None</div> <div>Salary Range:    Undisclosed</div> <div>Travel Percentage:    None</div> <div>Job Shift:    Day</div> <div>Job Category:    AmeriCorps and Corps Member</div> </div>DescriptionMember Position / Title: AmeriCorps Construction Trainee# of individual members serving in this Position: 64Member Immediate Supervisor Name: Ashley Bell, Student Services ManagerPosition Start Date: Rolling Enrollments Days / Hours of Service: Monday - Friday, 8:30 am - 3:00 pm Host Site Agency Name &amp; Complete Address of Host Site Location(s): Civic Works YouthBuild 3501 Brehms Lane, Suite A, Baltimore, MD 21213 Organization/Agency Mission and/or Goals: Civic Works strengthens Baltimore’s communities through education, skills development, and community service.  Civic Works' goals are to Build Brighter Futures through education and job training, grow Healthy Food and Green Communities, and create Safe and Affordable Housing. Program Mission and/or Goals: YouthBuild Baltimore's goals are to offer training, leadership development, and educational experience for economically disadvantaged youth while increasing the supply of affordable housing for low-income families.  Community Need: This AmeriCorps position will serve under the National Focus Areas of Affordable Housing and Environmental Stewardship, making energy-efficient homes, rehabbing and performing constructive upgrades and retrofits to existing structures.  YouthBuild fulfills the community's need for affordable housing by rehabilitating pre-existing structures (vacant homes) in Baltimore City. YouthBuild also fulfills the area of environmental stewardship by working to incorporate energy-efficient materials and principles during the construction process to reduce the environmental impact of living structures. YouthBuild gives a second chance to Baltimore City youth who have dropped out of high school by providing construction training and certifications, assistance in earning a high school diploma or GED, and job placement services.  Member Position Summary: Construction Trainees will construct and rehabilitate homes in Baltimore City alongside a skilled construction supervisor and staff. Trainees will learn a range of skills from site inspection and controlled demolition to finish carpentry and painting. Trainees will receive industry recognized certifications, job development opportunities, and educational support to obtain their high school diploma or GED. Trainees will have opportunities to give presentations about what they learn to fellow AmeriCorps members, staff, and other Baltimore organizations and community members.  Construction Trainees will enroll in a 450 Hour AmeriCorps Service Term and receive a bi-weekly stipend (living allowance). They will also receive an Education Award upon completion of the program, which can be used to pursue additional training, or to further their education. Qualifications Necessary Training or Training Plan to be implemented prior to Member Placement: Prior to enrollment, candidates will participate in a two week “Mental Toughness” training that consists of physical activities, social/emotional learning exercises, and team building activities.  Member Impact: Participants will receive an overview and gain an understanding and of Civic Works and YouthBuild. They will learn about AmeriCorps policies and history, and come to understand and appreciate the impact of national and community service.  Essential Functions of Position: Construction Trainees will construct and rehabilitate homes in Baltimore City. They will learn a wide range of skills from site inspection and controlled demolition to finish carpentry and painting. Trainees will have opportunities to give presentations to and share what they learn with fellow AmeriCorps members, staff, and Baltimore organizations and community members. while increasing the supply of affordable housing for low-income families. Required Knowledge, Skills, and Abilities: <ul><li style="text-align:justify;">Applicants must be punctual and reliable. </li><li>Previous construction experience is a plus but an eagerness to learn is required. </li><li style="text-align:justify;">Physical ability to stoop, crawl, stand, bend, climb ladders of varying heights, and lift up to 50 pounds for proper installation of energy-saving equipment.</li><li>Ability to serve in varying conditions with exposure to any or all of the following: heat, cold, heights, dust, dirt, indoors, and outdoors and in all weather conditions.</li></ul> Required Academic and Experience Qualifications: <ul><li>Age 17 or older and either a graduate or NOT currently enrolled in school.</li><li>Applicants must have or be willing to work towards a high school diploma or GED.</li><li>Ability to commit to the full-service term of 450 hours</li><li>Must submit to a criminal background check and comply with the Drug and Alcohol-Free Workplace Policy, the Safety Plan and other Personnel Policies.</li></ul>

AmeriCorps YouthBuild Construction Trainee

<div> Job Details <div>Level:    Entry</div> <div>Position Type:    AmeriCorps</div> <div>Salary Range:    Undisclosed</div> </div>DescriptionThe Cities for All Ages Construction Apprentice will assist the construction leader in performing home repair tasks for our elderly clients.  Such tasks as installing grab bars, railings, doorbells, and motion lights, as well as removing trip hazards are normal parts of the day. As part of these responsibilities, the member will learn how to use the appropriate tools and materials to finish these tasks. Organization and Program Description:Civic Works strengthens Baltimore’s communities through education, skills development, and community service.  Cities for All Ages makes homes safer for older adults living in Baltimore City. Falls are the leading cause of injury for older adults, and injuries sustained from falls can prevent older adults from living at home and participating in family and community activities. We provide services to Baltimore senior citizens over the age of 65, including fall prevention information, safety repairs, referrals to supportive services, and occupational therapy. Position Summary:The Cities for All Ages Construction Apprentice will assist the Construction Leader in performing home repair tasks for our elderly clients. The Construction Apprentice will install grab bars, railings, doorbells, and motion lights, remove trip hazards, and learn how to use the appropriate tools and materials to complete these tasks. Member Service Activities:The Construction Apprentice position requires standing, walking, lifting, and carrying heavy materials, as well as using small hand and power tools. The Construction Apprentice will need to be comfortable reading a tape measure and identifying the materials needed for each project. They will use drills and screw guns to prepare holes for fasteners and mounts, and drive them securely into different types of surfaces.  The Construction Apprentice will learn how to properly use spray paint. They will be responsible for keeping the worksite organized and safe, and cleaning up thoroughly after each project is complete.  Qualifications Desired Skills and Education:No previous training is required.  We provide training for the tools and materials used, worksite safety, and basic math skills.Terms of Service:This position is a 450 hour AmeriCorps term. The AmeriCorps member will receive training, a bi-weekly stipend of $576 and an educational award of $ 1638.89 upon successful completion of service that can be used for college, trade school, or to repay qualified student loans. In order to be a Civic Works AmeriCorps member, you must be at least 17 years old; a U.S. Citizen, U.S. National, or “lawful permanent resident alien”; and able to pass a drug test and criminal and sex offender background check.As an AmeriCorps member you may NOT participate in the following activities during service hours:Political Advocacy: AmeriCorps members cannot engage in political advocacy. They cannot advocate for legislation or for a political candidate in any way. They cannot conduct voter registration drives or lobby government officials at any level.Religious Instruction: AmeriCorps members cannot engage in religious instruction. They cannot conduct religious studies, prayer groups, pastoral counseling, or any other activity promoting or providing information about religion. This does not prohibit AmeriCorps members from participating in non-religious activities at religious meetings or services.Abortion referrals: AmeriCorps members cannot provide abortion services or referrals for receipt of such services.Clerical Service: Civic Works AmeriCorps members may engage in clerical activities, such as photocopying, stuffing envelopes or answering phones for their own project. They cannot engage in these activities in assisting another person.Fund Raising: Civic Works AmeriCorps members cannot seek in-kind donations and assist with fundraising events, mailings, or other activities, write grants (or portions of grants) or participate in capital fund raising activities or campaigns.

AmeriCorps Cities for All Ages Construction Apprentice

<div> Job Details <div>Level:    Entry</div> <div>Job Location:    REACH School - Baltimore, MD</div> <div>Position Type:    AmeriCorps</div> <div>Salary Range:    Undisclosed</div> </div>DescriptionCivic Works strengthens Baltimore’s communities through education, skills development, and community service. Civic Works goals are to Build Brighter Futures through education, job training, grow Healthy Food and Green Communities, and create Safe and Affordable Housing. Program Mission and/or Goals:  REACH! Partnership is an innovative, college -focused transformation school for Baltimore City high school students operated by Civic Works/Arnericorps. The school is unique in its ability to effectively partner with not only educators, but also with businesses, corporations and community groups to create authentic learning opportunities for its student body. In addition to providing an academically rigorous curriculum, REACH! provides students with opportunities to learn marketable skills in construction and health care profession. Key partners include John Hopkins Health Systems, Associated Builders and Contractors, Baltimore City Community College.   <ul><li>400 students will start in the tutoring program and 350 students will complete</li><li>students will demonstrate improved academic engagement.</li></ul>  REACH! provides students with opportunities to learn marketable skills in construction and health care profession. Civic Works' Americorps members serve as advocates at REACH! supporting success and a positive learning experience.  Community Need:  This Americorps position will serve under the National Focus of Education, tutoring Baltimore City students at REACH! Partnership High School. Baltimore City students need additional tutoring and mentoring during in-school, after-school, and summer programing in order to improve academic engagement. According to the Baltimore City Reach Partnership for school year 2022/23 the graduation rate was 90%, for the school year 2021/22 the graduation rate increased to 93%. The attendance rate for high school students was only 70%, a 2% decrease compared to last school year. The college acceptance rate for the school year of 2022/23 for a two year college was 40%, and for a four year college was only 10%. Graduating students who applied for Financial Aid and Scholarships received $300,000 compared to 2021/22 school year students only received $250,000. Member Position Summary:  REACH! Partnership is an innovative, college-focused transformation school for Baltimore City high school students operated by Civic Works. The school is unique in its ability to effectively partner with not only educators, but also with businesses, corporations and community groups to create authentic learning opportunities for its student body. In addition to providing an academically rigorous  curriculum, REACH! Partnership provides students with opportunities to learn marketable skills in construction and health care professions. Key partners include John Hopkins Health Systems, Associated Builders Contractors, Baltimore Metro Chapter (ABC), Coldstream Homestead Montebello Community (CHM), and Baltimore City Community College.Qualifications Necessary Training or Training Plan to be implemented prior to Member Placement:  <ul><li>Restorative Practice</li><li>Mentorship</li><li>Community Mediation</li><li>CPR/First Aide</li><li>Classroom Management</li><li>Diversity and Privilege</li></ul>   Member Impact: This Americorps position will help Baltimore City students find, the K-12 success. By serving as a REACH! Advocate, the member will contribute to the following impacts. Experience working with youth preferred Essential Functions of Position: <ul><li>Support students and teachers in a classroom setting</li><li>Support student success academically</li><li>Serve as a student mediator; execute conflict resolution skills</li><li>Serve as a student mentor</li><li>Support in planning and execution of school-wide events</li><li>Maintain required training certifications, including CPR/First Aide and Conflict Resolution</li><li>Participate in school based and organization wide service projects</li></ul> Desired Skills and Education:<ul><li>Must be 18 years of age or older</li><li>Must be a U.S. Citizen or Lawful Permanent Resident</li><li>Must pass a criminal and sex offender background check, and be able to pass a drug screening </li><li>Ability to follow instructions and serve cooperatively with other Team Members, Staff, and Administrators</li><li>Completion of at least 2 semesters of college coursework, with an interest in education, human services, social work, business, or any other similar major, preferred</li><li>Must be able to use and have access to the internet</li><li>Ability to serve independently and with a team</li></ul><ul><li>Possess excellent communication, interpersonal, and organizational skills, and be self- motivated</li></ul>

Explore jobs

Get Hired

Discover climate organizations

Join our Fellowship

Post a job

Speak at our Fellowship

Become a Climatebase member

Civic Works

Sectors

Company Description

Jobs (15)

Email me jobs from Civic Works

Sectors

Drawdown Solutions

Email me jobs from Civic Works

PLATFORMS

MEMBERS

WHO WE ARE