<p>AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. Our customers deliver ROI in their first year of deployment with reduced costs, improved reliability, and achieved sustainability goals.</p>

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Climate-resilient infrastructure with satellite-powered AI for sustainability and cost efficiency.

<div><b style="font-size:12pt;">About AiDASH</b></div><div><b style="font-size:12pt;"> </b><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a style="font-size:12pt;" href="http://www.aidash.com/">www.aidash.com</a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner">Deloitte Technology Fast 500</a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><div><br></div><div><b style="font-size:12pt;">The Role</b></div><div><br></div><div>We are looking for a <b>Staff Machine Learning Engineer</b> with deep expertise in <b>aerial LiDAR processing</b> and <b>3D computer vision</b>. In this role, you will be responsible for designing advanced ML models - including custom CNN and Transformer architectures - for large-scale 3D point clouds and multi-modal remote sensing data. </div><br><br><h3>How you'll make an impact:</h3><ul><li>Design, implement, and optimize deep learning models for aerial LiDAR data—using CNNs, Transformers, and hybrid architectures</li><li>Build end-to-end pipelines for object detection, segmentation, and terrain modeling from geo-referenced point clouds</li><li>Combine aerial LiDAR with other data sources (e.g., RGB imagery, DSM/DTM, hyperspectral) using cross-modal transformers or fusion models</li><li>Implement efficient 3D spatial reasoning using voxel grids, sparse tensors, and attention-based architectures</li><li>Drive experimentation, model benchmarking, and ablation studies to push accuracy and efficiency boundaries</li><li>Collaborate with geospatial scientists and ML engineers to bring models to production via scalable APIs and cloud-native services</li><li>Apply MLOps practices to manage datasets, monitor model drift, and automate retraining workflows</li><div><br></div></ul><h3>What we're looking for:</h3><ul><li>7+ years of experience in applied machine learning or computer vision, with 3+ years focused on LiDAR or 3D data</li><li>Proven expertise in 3D deep learning (e.g., 3D CNNs, PointNet/PointNeXt, SparseConvNet, Minkowski Engine)</li><li>Experience building and fine-tuning transformer architectures for spatial or remote sensing applications (e.g., Swin3D, PointTransformer, GeoTransformer)</li><li>Strong coding skills in Python and deep learning libraries (PyTorch preferred)</li><li>Familiarity with aerial LiDAR data characteristics, including waveform/point density, elevation modeling, and coordinate systems (EPSG, UTM, etc.)</li><li>Hands-on experience with geospatial and point cloud libraries (PDAL, Open3D, PCL)</li><li>Understanding of GPU optimization and deployment in production (CUDA, TensorRT, TorchScript)</li><li>Master’s or PhD in Computer Science, Remote Sensing, Geomatics, or related field</li></ul><h3>Preferred Qualifications:</h3><ul><li>Experience with neural implicit models (e.g., NeRF, occupancy networks) for 3D scene modeling</li><li>Knowledge of spatiotemporal modeling or change detection from periodic LiDAR collections</li><li>Prior work with cloud-based pipelines (AWS SageMaker, GCP Vertex AI, or Azure ML)</li><li>Contributions to open-source geospatial/ML tools or research publications</li></ul><h3>What you'll love:</h3><ul><li>Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children </li><li>Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles </li><li>401(k) Plan: Begin contributing after three months of employment to prepare for your future. Currently, no company match is offered </li><li>Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers </li><li>Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you!</li><li>Winter Break: From December 25th through January 2nd, we give everyone time off to recharge and enjoy time with family and friends!</li></ul><br><div>We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </div><div><br></div><div>We offer a competitive base pay range for this full-time position, which is between $190,000 and $230,000 per year. This range reflects the anticipated base salary for new hires. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process. </div><div><br></div><div>We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </div>

Staff Machine Learning Engineer (LiDAR)

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><div><br></div><div><b style="font-size:16px;">The Role</b></div><div><br></div><div><span style="font-size:16px;">Are you ready to lead projects that matter? As a </span><b style="font-size:16px;">Project Manager in Customer Success</b><span style="font-size:16px;">, you’ll sit at the intersection of advanced analytics, cutting-edge AI, GIS strategy, and boots-on-the-ground execution. You’ll orchestrate complex, high-impact projects that deliver meaningful outcomes for our customers - and for the planet. </span></div><div><span style="font-size:16px;"> </span></div><div><span style="font-size:16px;">This isn’t just any PM role. You’ll be working alongside the best and brightest—former utility engineers, climate scientists, data analysts, and consultants—on projects that secure tomorrow’s infrastructure by delivering real results today. This is your chance to make your mark on something much bigger than a spreadsheet. </span></div><br><br><h3>How you’ll make an impact:</h3><ul><li>Partner with our customers—some of the most sophisticated utility, energy, and infrastructure leaders in the world—to understand their toughest business problems and design data-driven solutions</li><li>Lead complex, cross-functional engagements spanning satellite data, AI models, and geospatial strategy to ensure customer success at every phase</li><li>Translate massive datasets into meaningful insights, collaborating with GIS, data science, and engineering teams to deliver real-world outcomes</li><li>Guide customers through large-scale SaaS implementations that drive operational change, sustainability wins, and cost efficiencies</li><li>Manage and mentor a team of high-caliber APMs and analysts—raising the bar for execution, clarity, and client impact</li><li>Continuously identify repeatable solutions that scale, working with Product and Engineering to turn field learnings into platform power</li></ul><h3>What we're looking for:</h3><ul><li>5–12 years of experience in top-tier analytics consulting, strategy, or operations roles, ideally with exposure to utilities, climate tech, infrastructure, or SaaS</li><li>Strong project leadership and stakeholder management skills—especially with senior executives at large enterprises</li><li>Hands-on experience managing end-to-end project delivery, including solutioning, timelines, budgets, and cross-team collaboration</li><li>Curiosity and drive to dive deep into AI, geospatial, and sustainability topics—even if you haven’t worked in them before</li><li>Exceptional communication skills—able to turn complexity into clarity, and data into action. </li><li>MBA or equivalent from a Tier I institution is a plus, but not a must</li></ul><h3>What you'll gain:</h3><ul><li>An opportunity to work on meaningful, mission-driven projects that protect forests, prevent wildfires, and modernize the world’s most critical infrastructure</li><li>A team of peers who care deeply about impact, learning, and execution</li><li>A launchpad to grow into customer-facing strategy roles, deep tech consulting, or product leadership as we scale</li></ul><br><div><b style="font-size:12pt;">In Summary</b><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">This is more than a job. It’s a chance to drive real outcomes for customers and the planet. If you’re looking to lead with purpose, collaborate with brilliance, and help shape a more resilient world, we want to hear from you. </span></div><div><br></div><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Project Manager – Analytics Consulting and SaaS Implementation

<div><b style="font-size:12pt;">About AiDASH</b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a style="font-size:12pt;" href="http://www.aidash.com/">www.aidash.com</a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner">Deloitte Technology Fast 500</a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><br><br><h3>How you'll make an impact:</h3><ul><li>Design, develop and deploy scalable distributed systems. </li><li>Implement scalable and resilient distributed systems, with a high amount of fault tolerance, availability &amp; reliability.</li><li>Lead and deliver critical projects that make our systems more robust, which increases the value proposition for the customers. </li><li>Understanding the business and product requirements, and help the team to make design choices which can easily be extended to handle future evolution of business cases. </li><li>Defining the framework and working with a talented set of engineers to implement the most optimal architectural patterns, and defining the coding standards. </li><li>Helping the team with HLD &amp; LLD review and code reviews to make the codebase more maintainable.</li><li>Build tools that improve engineering productivity.</li><li>Refactor service to improve code quality, runtime efficiency and resource optimisation. </li><li>Working with stakeholders, including Engg, design, product, and executive teams and assisting them with technical perspectives and solving product related queries. </li><li>Evolve AiDash architecture as we continue to scale.</li><li>Monitor, analyze, and optimize system performance and resource utilization.</li><li>Stay updated with the latest advancements in distributed systems technologies and methodologies.</li></ul><h3>What we're looking for:</h3><ul><li>8+ years of experience designing and building scalable, extensible &amp; performant products/components.  </li><li>Demonstrated skills and understanding of microservices and systems design.  </li><li>Hands-on experience in evolving tech stack and in-depth knowledge of system internals. </li><li>Sound understanding of Java and Spring Boot/ Python/Go. Unit test cases, code quality &amp; coverage.   </li><li>An extremely good working knowledge of relational database systems (PostgreSQL/MySQL) or NoSQL databases such as MongoDB.</li><li>Experience in designing, developing and maintaining Restful APIs, GRPC.</li><li>Operational experience with Docker, Kubernetes and AWS.  </li><li>Knowledge of performance optimisation techniques, including load testing, profiling, and the ability to identify and resolve bottlenecks in backend systems. </li><li>Sound understanding of VAPT analysis and potential resolutions, making the system more secure. </li><li>Mentoring a team of dynamic engineers inculcating a culture of technical excellence. </li><li>Any prior experience working with GIS data and Shapefiles would be a plus.</li></ul><br><div><span style="font-size:12pt;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:12pt;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div><div><br></div>

Staff Engineer - Backend

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><div><br></div><div><b style="font-size:16px;">The Role</b><span style="font-size:16px;"> </span></div><div><br></div><div><span style="font-size:16px;">We’re looking for a Senior Engineering Manager, DevOps to lead our efforts in building secure, scalable, and resilient infrastructure. This role blends deep technical expertise with strategic leadership in DevOps and Compliance/DevSecOps. You’llbe responsible for our cloud infrastructure and compliance programs - owning everything from infrastructure automation and observability to security and regulatory readiness. </span></div><div><span style="font-size:16px;">In this role, you will directly manage both the DevOps and Compliance teams, working cross-functionally to strengthen system reliability, support engineering velocity, and uphold the trust of our customers and partners. </span></div><br><br><h3>How you’ll make an impact: </h3><ul><li>Lead and grow a high-performing team spanning DevOps, Infrastructure, and Compliance </li><li>Own the architecture, scalability, and security of our cloud infrastructure (AWS) </li><li>Champion DevSecOps best practices by embedding security into every part of the development lifecycle </li><li>Manage and evolve CI/CD pipelines to ensure fast, safe, and reliable software delivery </li><li>Drive infrastructure automation and self-service tooling to empower developer productivity </li><li>Oversee compliance programs (e.g., SOC 2, ISO 27001), working closely with auditors and internal stakeholders </li><li>Implement and enforce controls to meet security and regulatory requirements </li><li>Partner with Engineering, Product, Security, and Legal teams to align infrastructure and compliance efforts with business priorities </li><li>Monitor system health and lead incident response and postmortem processes </li><li>Track key metrics to assess infrastructure reliability, security posture, and compliance status</li></ul><h3>What we’re looking for: </h3><ul><li>10+ years of engineering experience with at least 3+ years in a DevOps or infrastructure leadership role </li><li>Proven success leading both DevOps and Compliance or Security Engineering teams. </li><li>Deep expertise in cloud infrastructure (AWS preferred), container orchestration (e.g., Kubernetes), and infrastructure as code (e.g., Terraform) </li><li>Strong background in CI/CD systems, observability tooling, and SRE practices. </li><li>Experience with compliance frameworks like SOC 2, ISO 27001, or FedRAMP and managing external audits </li><li>Demonstrated ability to build cross-functional partnerships and drive organization-wide initiatives </li><li>Excellent communication, leadership, and stakeholder management skills </li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Senior Engineering Manager - Devops

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><br><br><h3>How you'll make an impact:</h3><ul><li>Utilise extensive experience in developing iOS native mobile applications.</li><li>Apply expertise in designing and architecting secure and high-performance native iOS applications.</li><li>Demonstrate extensive knowledge in developing iOS mobile applications involving databases, networking, memory management, and full offline capabilities.</li><li>Apply expertise in design patterns and architecture, as well as their practical application in iOS mobile applications.</li><li>Prepare high-level and low-level design documents.</li><li>Review all technical deliverables, including code, design, and approach documents.</li><li> Implement common App architectural design patterns like MVVM, MVP, Clean, etc.</li><li>Write unit test cases to ensure the quality of the developed applications.</li><li>Experience with common App architectures and design patterns.</li></ul><h3>What we're looking for:</h3><ul><li>3+ years of strong experience in iOS app development.</li><li>Expertise in building secure, high-performance iOS applications.</li><li>Deep understanding of iOS development, including databases, networking, and memory management.</li><li>Strong grasp of design patterns and architectural patterns in iOS development.</li><li>Experience with common app architectures such as MVVM, VIPER, and Clean Swift.</li><li>Have knowledge and experience in Flutter.</li><li>Proficient in writing XC Test test cases.</li><li>Excellent problem-solving skills.</li><li>Strong communication skills for effective technical collaboration.</li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Software Development Engineer I - iOS

<div><b style="font-size:15pt;">About AiDASH</b><span style="font-size:15pt;"> </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a style="font-size:12pt;" href="http://www.aidash.com/">www.aidash.com</a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner">Deloitte Technology Fast 500</a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><div><br></div><div><b style="font-size:15pt;">The Role</b></div><div><br></div><div><span style="font-size:12pt;">The Business Development Specialist plays a crucial role in driving AiDASH's growth by generating new revenue opportunities through proactive outbound prospecting. Collaborating closely with the Sales and Marketing teams, this position focuses on breaking into strategic accounts and expanding into new markets. The role includes travel for conferences and professional development, typically 1-2 times per quarter.</span></div><br><br><h3>How you'll make an impact:</h3><ul><li>Drive introductory meetings through high-volume outbound activities, including cold calling, email campaigns, and social media outreach</li><li>Accurately maintain lead generation and opportunity data in the CRM, adhering to industry and company best practices</li><li>Develop innovative sales strategies and outreach campaigns utilizing tools such as <a href="http://Salesforce.com">Salesforce.com</a>, LinkedIn Sales Navigator, Nooks, and Microsoft Office Suite</li><li>Uncover prospects’ business priorities and craft tailored approaches to align AiDash’s solutions with their needs</li><li>Build the skills to anticipate and effectively address prospect objections</li><li>Represent AiDash at national and regional conferences by scheduling pre-event meetings and managing follow-up engagements</li><li>Conduct in-depth research on target industries and personas to understand their challenges and how AiDash can provide value</li><li>Collaborate with the Field Sales team to convert engaged prospects into qualified sales opportunities</li><li>Demonstrate a balance of proactive and critical thinking to manage complex daily and weekly responsibilities</li><li>Embrace adaptability and accountability in a dynamic, fast-paced sales environment</li></ul><h3>What we're looking for:</h3><ul><li>1+ years of professional sales experience, ideally with SaaS products</li><li>Highly motivated and team-oriented professional with a strong desire to advance their career</li><li>Proven experience in cold calling and emailing to generate new opportunities in greenfield or whitespace accounts</li><li>Strong track record of consistently achieving or exceeding quotas and key performance indicators (KPIs)</li><li>Intermediate level experience with <a href="http://Salesforce.com">Salesforce.com</a> and Microsoft Excel is a plus</li></ul><h3>What you'll love: </h3><ul><li>Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children </li><li>Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles </li><li>401(k) Plan: Begin contributing after three months of employment to prepare for your future. Currently, no company match is offered </li><li>Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers </li><li>Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you!</li><li>Winter Break: From December 25th through January 2nd, we give everyone time off to recharge and enjoy time with family and friends!</li></ul><br><div>We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </div><div><br></div><div>We offer a competitive base pay range for this full-time position, which is between $60,000 and $75,000 per year. This range reflects the anticipated base salary for new hires. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process. </div><div><br></div><div>We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </div>

Business Development Specialist

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><br><br><h3>How you'll make an impact:</h3><ul><li><b> </b>Analysis of functional and non-functional requirement, performing analysis from a coverage and impact perspective.</li><li>Designing effective and efficient test cases based on requirements. </li><li>Documenting and managing defects throughout their lifecycle ,and conducting root cause analysis to understand the source of defects.</li><li>Writing robust and maintainable test scripts using tools like RestAssured and programming languages like Java. </li><li>Contributing to enhancing the automation framework based on the needs of projects and requirements.</li><li>Identifying and analyzing the Backend of the automation scope using additional tools for connecting with tools like Snowflake and Airflow.</li><li>Using version control systems like Git, Bitbucket, etc. </li><li>Creating the automation pipeline and using Jenkins or some other build tool to trigger the automation.</li><li>Using reporting tools like ExtentReports or Allure for clear and detailed test reports. </li><li>Using the database concepts to write and execute SQL queries for data validation. </li><li>Coordinating Test team members and Development team to resolve the issues.</li></ul><h3>What we're looking for:</h3><ul><li>4+ years of experience in Software testing.</li><li>Good analytical skills and decision-making ability.</li><li>Ability to work in a team as well as an individual.</li><li>Ability to work under pressure and maintain deadlines.</li><li>Excellent verbal and written communication skills.</li><li>Performance testing basics.</li><li>Bachelor's degree in Computer Science or equivalent from a reputed university with good academic results is preferred.</li><li>Hands-on experience on Java, Rest-Assured, Rest APIs, Database like pPostgreSQL MongoDB.</li><li>Hands-on experience with cloud services like AWS.</li><li>Hands-on experience working with Kubernetes clusters for checking service health and logs.</li><li>Experience with Scrum or other Agile methodologies.</li><li>Have good experience testing Web-Based SaaS applications and their underlying backend.</li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Software Development Engineer in Test II

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><br><br><h3>How you'll make an impact:   </h3><ul><li>Design, develop, and deploy scalable distributed systems. </li><li>Build scalable backend systems to support internal workflows backed by automated pipelines and ML models. </li><li>Building analytical tools to utilize the data pipeline, providing actionable insight into key business performance metrics. </li><li>Implement scalable and resilient distributed systems, ensuring fault tolerance and reliability. </li><li>Working with stakeholders including data, design, product, and executive teams, and assisting them with data-related technical issues.</li><li>Deploy code to production and engage in code reviews. </li><li>Refactor service to improve code quality, runtime efficiency, and resource optimization. </li><li>Build tools that improve engineering productivity.</li><li>Become in-house experts and provide consultation to product engineers to help them build scalable and reliable systems. </li><li>Evolve AiDash architecture as we continue to scale. </li><li>Monitor, analyze, and optimize system performance and resource utilization. </li><li>Stay updated with the latest advancements in distributed systems technologies and methodologies. </li><div><br></div></ul><h3>What we're looking for: </h3><ul><li>6+ years of experience designing and building scalable reusable products/components. </li><li>Demonstrated skills and understanding of microservices and systems design. </li><li>Sound with data structures and algorithms. </li><li>Sound understanding of Python, Java, Web Framework, Spark, and big data. Unit test cases, code quality &amp; coverage. </li><li>An extremely good working knowledge of relational database systems (PostgreSQL/MySQL) or NoSQL databases such as MongoDB. </li><li>Experience in designing, developing, and maintaining RESTful APIs. </li><li>Operational experience with Docker, Kubernetes, and AWS. </li><li>Knowledge of performance optimization techniques, including load testing, profiling, and the ability to identify and resolve bottlenecks in backend systems.  </li><li>Understanding of backend security principles, encryption, authentication, and authorization. They should be knowledgeable about common security vulnerabilities and compliance requirements, ensuring the systems they develop are secure and compliant with relevant regulations. </li><li>Understanding of distributed system architecture and design, including topics like load balancing, distributed databases, and microservices.  </li><li>Experience with big data technologies and Spark is a strong plus, especially for handling large-scale data processing and pipeline optimization. </li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Software Development Engineer - III Backend

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><div><br></div><div><b style="font-size:18px;">The Role </b></div><div><br></div><div>At AiDASH, customer health isn’t just a metric—it’s a reflection of how seamlessly our product fits into our customers’ daily operations. When it works right, it makes their lives easier, their workflows smoother, and their decisions smarter. But great products alone aren’t enough.  </div><div><br></div><div>As a Technical Project Manager in Professional Services, you’ll be at the frontlines of value delivery—leading the design and execution of custom solutions that help our customers realise the full potential of the AiDASH platform. Whether it’s integrating into their systems, adapting to their processes, or solving edge-case challenges, you’ll ensure that every implementation translates to real, operational impact. You’re not just delivering features—you’re making our product work brilliantly in the real world. This role is pivotal to ensuring customers not only adopt AiDASH but thrive with it. </div><br><br><h3>How you will make an impact:</h3><ul><li><b>Lead the end-to-end delivery of high-impact, customer-specific solutions</b> - spanning workflow redesigns, integrations, data transformations and tailored modules that extend beyond our core product </li><li><b>Translate business needs into actionable technical plans </b>by partnering with Customer Success to unpack operational workflows, understand customer pain points and objective, and align on solution requirements </li><li><b>Own the architecture of each custom solution</b> - making key design decisions across integrations, pipelines, and feature extensions to ensure solutions are scalable, secure, and aligned with product standards </li><li><b>Ensure reliable, on-time delivery</b>- track timelines, resolve blockers, and drive momentum across all stakeholders (CS, R&amp;D, DevOps) </li><li><b>Ensure quality at every stage by </b>enforcing design reviews, validating test coverage, and confirming that all custom work is production-ready, upgrade-safe, and thoroughly documented. </li><li><b>Continuously improve delivery effectiveness </b>by building reusable assets, creating implementation playbooks, and refining internal processes </li><li><b>Influence product evolution: </b>Identify patterns in custom implementations and collaborate with Product to influence roadmap priorities</li></ul><h3>What we're looking for:</h3><ul><li>B.Tech (Computer science/ IT) or MCA degree from a top-tier graduation college </li><li>5+ years of hands-on experience in technical project management in a SaaS, enterprise software, or system integration context.</li><li>Proven track record of delivering complex, client-specific solutions across cross-functional teams </li><li>Strong technical acumen with the ability to translate business needs into detailed technical specifications </li><li>Expertise in Agile project management practices and tooling (e.g., JIRA, Confluence, Asana). </li><li>Exceptional communication, stakeholder management, and client-facing skills. </li><li>Experience working with large enterprise customers is preferred </li><li>Ability to manage ambiguity, define structure, and deliver under tight timelines. </li></ul><h3>What you'll love:</h3><ul><li><b>A mission that matters</b>—your work protects critical infrastructure and lives. </li><li><b>A global team of the best and brightest</b> across AI, product, field ops, and science. </li><li><b>A seat at the table –</b>Work closely with Product, Engineering, and CS leadership to shape delivery practices and product evolution. </li><li><b>Endless learning</b> – Navigate complex customer landscapes, tackle unique challenges, and grow across business, tech, and product domains. </li><li><b>A fast-moving, respectful culture</b> where outcomes speak louder than org charts. </li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Technical Project Manager

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><br><br><h3>How you'll make an impact:</h3><ul><li>Develop clear, concise, and accurate user-centric documentation for our wide range of AiDASH products and features. </li><li>Collaborate with the cross-functional teams in an Agile environment to understand feature requirements and translate them into documentation. </li><li>Maintain and regularly update documentation to reflect product changes, customer feedback, and support insights. </li><li>Ensure consistency and alignment with AiDASH Writing Style Guide and content standards. </li><li>Contribute to content strategy for user onboarding and product adoption through online help, tooltips, walkthroughs, and in-app guidance. </li><li>Collaborate with Product and Design teams to provide microcopy for AiDASH products. </li></ul><h3>What we're looking for:</h3><ul><li>Bachelor's or Master's degree in English, mass communication, computer science, or a related field. </li><li>Excellent written and verbal communication skills. </li><li>Minimum 4 years of experience in technical writing for software or SaaS-based products. </li><li>Strong attention to detail and the ability to work independently. </li><li>Familiarity with authoring tools such as MadCap Flare (preferred), Adobe RoboHelp, or similar. </li><li>Basic experience with image editing tools (e.g., Snagit, Photoshop). </li><li>Ability to understand and translate technical concepts into simple, user-friendly documentation. </li></ul><h3>Good to Have :</h3><ul><li>Experience working with SaaS products or platforms involving AI/ML or Big Data. </li><li>Hands-on experience with creating tutorial videos or using video editing tools (e.g., Adobe Captivate, Camtasia). </li><li>Familiarity with digital adoption platforms (e.g., Pendo, WalkMe, Intercom) for creating interactive in-app guidance. </li><li>Experience with AI-powered tools for creating or managing content, and familiarity with dynamic documentation strategies. </li><li>Experience building/maintaining knowledge bases for internal audience (Confluence). </li><li>Exposure to Bitbucket, Git, HTML/CSS, etc..</li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Technical Writer

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><div><br></div><div><b style="font-size:18px;">The Role</b></div><div><br></div><div>Our customers rely on AiDASH to keep the power on, protect biodiversity, and safeguard lives and livelihoods. When they raise an issue, it’s not a “ticket”—it’s a risk to their operations and reputation. That’s where you come in. </div><div> </div><div>As our first dedicated Lead Customer Support Engineer, you will lead the function that ensures customer issues are rapidly diagnosed, routed, and resolved, while also surfacing patterns, driving systemic fixes, and shaping how we scale support across our global business. This is a hands-on, high-stakes role. You’re not here to run a help desk. You’re here to lead the nerve centre of our customer response<span style="font-size:12pt;">.</span></div><br><br><h3>How you'll make an impact:</h3><ul><li><b>Resolve escalated issues end-to-end</b> </li><div>Lead the L2 function and act as the primary L2 escalation point for complex or unresolved technical issues from the L1 team </div><div>Own high-priority L2 tickets from triage to closure, ensuring deep technical troubleshooting, clear communication, and timely resolution. </div><div>Be hands-on: analyse logs, replicate issues, debug root causes, and implement short-term or permanent fixes independently. </div><div><br></div><li><b>Coordinate cross-functionally to unblock</b> </li><div>Collaborate with Product, Engineering, and Customer Success to drive resolution of complex technical issues requiring multi-team effort. </div><div>Escalate and follow through on dependencies outside the support team's direct control. </div><div><br></div><li><b>Drive operational excellence</b> </li><div>Build and maintain structured support workflows—including ticket prioritization, escalation paths, documentation, and handoffs. </div><div>Implement and optimize support tools (e.g., Jira, Zendesk) to track status, measure performance, and ensure visibility. </div><div><br></div><li><b>Identify patterns and improve systems</b> </li><div>Analyze support trends to distinguish recurring issues from outliers; uncover root causes and recommend product or process changes. </div><div>Maintain a backlog of systemic issues and partner with relevant teams to drive long-term resolution. </div><div><br></div><li><b>Represent the customer internally</b> </li><div>Act as the voice of the customer in post-incident reviews, product discussions, and planning cycles, using insights from real support cases. </div><div>Advocate for product reliability, usability, and supportability based on lived customer challenges. </div><div>Deliver concise and actional executive reporting on key metrics –ticket volumes, MTTR, FRT, CSAT, customer pain-points/escalation patterns, system health </div><div>Own SLAs, but don’t be bound by them: Do what it takes to keep our field users working, even when that means working odd hours or chasing down the right owner across time zones </div></ul><h3>What we're looking for:</h3><ul><li>A hands-on technical leader with 5–7 years in SaaS support, solutions engineering, or technical account management, including hands-on debugging and escalation management </li><li>Experienced in coordinating cross-functional issue resolution—you know how to get things fixed even when you don’t own the code. </li><li>Comfortable managing the day-to-day firefighting while keeping an eye on strategic support improvements. </li><li>Able to think analytically and act operationally—whether triaging a ticket or preparing a quarterly support trends deck. </li><li>Excellent communicator: You tailor your message for customers, engineers, or execs—with clarity, confidence, and precision </li><li>Tool-savvy: Comfortable using and configuring tools like Jira, Zendesk, Amplitude, Confluence, etc. </li></ul><h3>What you'll love: </h3><ul><li>A mission that matters—your work protects critical infrastructure and lives. </li><li>A global team of the best and brightest across AI, product, field ops, and science. </li><li>A seat at the table to shape how AiDASH scales its support model and customer experience. </li><li>A fast-moving, respectful culture where outcomes speak louder than org charts.</li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

Lead Customer Support Engineer

<div><b><span style="font-size:12pt;">About AiDASH</span></b></div><div><br></div><div><span style="font-size:12pt;">AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at </span><a href="http://www.aidash.com/"><span style="font-size:12pt;">www.aidash.com</span></a><span style="font-size:12pt;">    </span></div><div><br></div><div><span style="font-size:12pt;">We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others.  We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.”  We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span style="font-size:12pt;">Deloitte Technology Fast 500</span></a><span style="font-size:12pt;">™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.  </span></div><div><span style="font-size:12pt;"> </span></div><div><span style="font-size:12pt;">Join us in Securing Tomorrow!</span></div><br><br><h3>How you’ll make an impact:</h3><ul><li>Design, develop, and deploy scalable distributed systems. </li><li>Build scalable backend systems to support internal workflows backed by automated pipelines and ML models.</li><li>Building analytical tools to utilise the data pipeline, providing actionable insight into key business performance metrics. </li><li>Implement scalable and resilient distributed systems, ensuring fault tolerance and reliability. </li><li>Working with stakeholders, including data, design, product, and executive teams, and assisting them with data-related technical issues.</li><li>Deploy code to production and engage in code reviews.  </li><li>Refactor service to improve code quality, runtime efficiency, and resource optimization. </li><li>Build tools that improve engineering productivity.</li><li>Become in-house experts and provide consultation to product engineers to help them build scalable and reliable systems. </li><li>Evolve AiDash architecture as we continue to scale. </li><li>Monitor, analyse, and optimise system performance and resource utilisation. </li><li>Stay updated with the latest advancements in distributed systems technologies and methodologies. </li></ul><h3>What we're looking for:</h3><ul><li>4+ years of experience designing and building scalable reusable products/components.   </li><li>Demonstrated skills and understanding of microservices and systems design.   </li><li>Sound with data structures and algorithms.   </li><li>Sound understanding of Java and Spring Boot/ Python. Unit test cases, code quality &amp; coverage.    </li><li>An extremely good working knowledge of relational database systems (PostgreSQL/MySQL) or NoSQL databases such as MongoDB.   </li><li>Experience in designing, developing and maintaining Restful APIs .  </li><li>Operational experience with Docker, Kubernetes and AWS.   </li><li>Knowledge of performance optimization techniques, including load testing, profiling, and the ability to identify and resolve bottlenecks in backend systems. </li></ul><br><div><span style="font-size:inherit;">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. </span></div><div><br></div><div><span style="font-size:inherit;">We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. </span></div>

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